New Southgate Surgery, Wakefield: patient reviews and CQC rating
New Southgate Surgery is a GP practice in Wakefield with 13,825 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 6.6 full-time-equivalent qualified GPs, or 2,107 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Southgate Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 15 practices in Wakefield with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (78%). 116 patients answered the survey (response rate 32%).
| Survey question | New Southgate Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 45% | 53% | 57% |
| Easy to contact via the website | 55% | 54% | 58% |
| Easy to contact via the NHS App | 63% | 52% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 87% of 86 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Southgate Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,825 patients were registered at New Southgate Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,107 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.6 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 8.9 |
| August 2024 | 5.8 | 8.6 |
| August 2025 | 5.8 | 9.7 |
| August 2026 | 6.6 | 9.1 |
From June 2026 to August 2026 the practice recorded 5,579 appointments a month, or 404 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 34% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | New Southgate Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 404 | 579 | 510 |
| Face to face | 94% | 66% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (17.7% against 14.3%). It has a lower share for osteoporosis (0.3% against 1.2%), heart failure (0.6% against 1.1%) and chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
New Southgate Surgery, Buxton Place, Leeds Road, Wakefield, WF1 3JQ. Phone: 01924 334400. Website: www.newsouthgatesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alverthorpe Surgery | 1.2 km | 64% |
| Warrengate Medical Centre | 1.4 km | 86% |
| Homestead Medical Centre | 1.5 km | 77% |
| Trinity Medical Centre | 1.6 km | 65% |
| Eastmoor Health Centre | 1.8 km | 74% |
- Alverthorpe Surgery (64% overall experience good)
- Eastmoor Health Centre (74% overall experience good)
- Homestead Medical Centre (77% overall experience good)
- Outwood Park Medical Centre (89% overall experience good)
- Stanley Health Centre (65% overall experience good)
How do patients rate New Southgate Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of New Southgate Surgery as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at New Southgate Surgery?
13,825 patients were registered in September 2026, down 1.4% on a year earlier.
What is New Southgate Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does New Southgate Surgery have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,107 patients per GP against 2,171 across England.
Are appointments at New Southgate Surgery face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Southgate Surgery's phone number?
01924 334400.