Hawthorn Medical Practice, Skegness: patient reviews and CQC rating
Hawthorn Medical Practice is a GP practice in Skegness with 16,650 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2023. It has 7.0 full-time-equivalent qualified GPs, or 2,379 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hawthorn Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 39%, against 54% across England. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
41% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (65%). 107 patients answered the survey (response rate 30%).
| Survey question | Hawthorn Medical Practice | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 41% | 54% | 57% |
| Easy to contact via the website | 44% | 58% | 58% |
| Easy to contact via the NHS App | 39% | 53% | 54% |
| Reception team helpful | 80% | 85% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 74% | 72% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 100% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hawthorn Medical Practice is Requires Improvement, published in July 2023. 2 key questions are rated differently: Well-led Good and Caring Good. Its previous overall rating was Inadequate (September 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
16,650 patients were registered at Hawthorn Medical Practice in September 2026, down 0.8% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 2,379 patients per GP, close to the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 5.1 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 8.0 |
| August 2024 | 7.0 | 7.0 |
| August 2025 | 7.0 | 7.0 |
| August 2026 | 7.0 | 7.0 |
From June 2026 to August 2026 the practice recorded 4,825 appointments a month, or 290 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 67% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hawthorn Medical Practice | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 290 | 600 | 510 |
| Face to face | 66% | 65% | 63% |
| Same day as booked | 67% | 44% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (12.0% against 4.6%), peripheral arterial disease (1.3% against 0.6%) and heart failure (2.6% against 1.1%). It has a lower share for osteoporosis (0.8% against 1.2%). The practice's patients live in areas with an average deprivation score of 42.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.1% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 12.0% | 4.6% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| Cancer | All ages | 5.2% | 3.8% |
| COPD | All ages | 4.2% | 1.9% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Heart failure | All ages | 2.6% | 1.1% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.6% | 74.9% |
Hawthorn Medical Practice, Hawthorn Road, Skegness, PE25 3TD. Phone: 01754 896350.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beacon Medical Practice | 2.0 km | 58% |
| Spilsby Surgery | 15.1 km | 70% |
| Merton Lodge Surgery | 16.4 km | 79% |
| Dr Sinha & Partners | 19.2 km | 78% |
| Stickney Surgery | 21.7 km | 88% |
- Beacon Medical Practice (58% overall experience good)
- Dr Sinha & Partners (78% overall experience good)
- Marisco Medical Practice (77% overall experience good)
- Merton Lodge Surgery (79% overall experience good)
- Spilsby Surgery (70% overall experience good)
- Stickney Surgery (88% overall experience good)
How do patients rate Hawthorn Medical Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Hawthorn Medical Practice as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Hawthorn Medical Practice?
16,650 patients were registered in September 2026, down 0.8% on a year earlier.
What is Hawthorn Medical Practice's CQC rating?
Requires Improvement overall, published in July 2023.
How many GPs does Hawthorn Medical Practice have?
7.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,379 patients per GP against 2,171 across England.
Are appointments at Hawthorn Medical Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hawthorn Medical Practice's phone number?
01754 896350.