Porter Brook Medical Centre, Sheffield: patient reviews and CQC rating
Porter Brook Medical Centre is a GP practice in Sheffield with 25,713 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2020. It has 10.7 full-time-equivalent qualified GPs, or 2,393 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Porter Brook Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 66th of the 81 practices in Sheffield with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (73%). 184 patients answered the survey (response rate 12%).
| Survey question | Porter Brook Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 72% | 77% | 77% |
| Easy to contact by phone | 52% | 54% | 57% |
| Easy to contact via the website | 46% | 55% | 58% |
| Easy to contact via the NHS App | 49% | 56% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 70% | 72% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 212 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Porter Brook Medical Centre is Outstanding, published in February 2020. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
25,713 patients were registered at Porter Brook Medical Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 10.7 full-time-equivalent qualified GPs, there are 2,393 patients per GP, more than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 4.1 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.0 | 10.8 |
| August 2024 | 10.0 | 11.7 |
| August 2025 | 9.3 | 11.9 |
| August 2026 | 10.7 | 12.7 |
From June 2026 to August 2026 the practice recorded 10,509 appointments a month, or 409 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Porter Brook Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 409 | 560 | 510 |
| Face to face | 46% | 65% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (0.7% against 4.6%), osteoporosis (0.2% against 1.2%) and atrial fibrillation (0.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 22.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 6.6% | 14.3% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| High blood pressure | All ages | 3.5% | 15.2% |
| Diabetes | 17+ yrs | 1.9% | 7.9% |
| Cancer | All ages | 1.0% | 3.8% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Chronic kidney disease | 18+ yrs | 0.7% | 4.6% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.8% | 74.9% |
Porter Brook Medical Centre, 9 Sunderland Street, Sheffield, S11 8HN. Phone: 0114 263 6100. Website: www.porterbrookmedicalcentre.co.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sharrow Lane Medical Centre | 0.4 km | 77% |
| Belgrave Medical Centre | 0.9 km | 56% |
| Devonshire Green Medical Centre | 1.1 km | 71% |
| University Health Service | 1.1 km | 78% |
| Hollies Medical Centre | 1.1 km | 83% |
How do patients rate Porter Brook Medical Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Porter Brook Medical Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Porter Brook Medical Centre?
25,713 patients were registered in September 2026, down 1.6% on a year earlier.
What is Porter Brook Medical Centre's CQC rating?
Outstanding overall, published in February 2020.
How many GPs does Porter Brook Medical Centre have?
10.7 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 2,393 patients per GP against 2,171 across England.
Are appointments at Porter Brook Medical Centre face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Porter Brook Medical Centre's phone number?
0114 263 6100.