Kapur Family Care, Oldham: patient reviews and CQC rating
Kapur Family Care is a GP practice in Oldham with 11,864 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 5.1 full-time-equivalent qualified GPs, or 2,342 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kapur Family Care
Its result closest to England is the share who described their last contact with the practice as good: 70%, against 73% across England. Its weakest is the share who described their overall experience of the practice as good: 64%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 25th of the 30 practices in Oldham with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (59%). 117 patients answered the survey (response rate 11%).
| Survey question | Kapur Family Care | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 64% | 79% | 77% |
| Easy to contact by phone | 52% | 63% | 57% |
| Easy to contact via the website | 55% | 61% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 63% | 71% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 76% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 79% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kapur Family Care is Good, published in July 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,864 patients were registered at Kapur Family Care in September 2026, almost the same as a year earlier.
8% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,342 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.6 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 2.9 |
| August 2025 | 1.9 | 2.5 |
| August 2026 | 5.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 4,570 appointments a month, or 385 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Kapur Family Care | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 445 | 510 |
| Face to face | 59% | 66% | 63% |
| Same day as booked | 49% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.0% against 7.9%), a learning disability (1.0% against 0.6%) and serious mental illness (1.4% against 1.0%). It has a lower share for atrial fibrillation (0.6% against 2.2%), cancer (1.4% against 3.8%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 49.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.1 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 14.0% | 7.9% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Cancer | All ages | 1.4% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Kapur Family Care, Werneth Primary Care Centre, Oldham, OL9 7AY. Phone: 0161 271 3040. Website: www.kapurfamilycare.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Danson Family Practice | 0.0 km | 76% |
| Werneth Medical Practice | 0.0 km | 66% |
| John Street Medical Practice | 0.8 km | 80% |
| Littletown Family Medical Practice | 0.9 km | 82% |
| CH Medical | 1.1 km | 88% |
- CH Medical (88% overall experience good)
- Chadderton Medical Practice (89% overall experience good)
- Danson Family Practice (76% overall experience good)
- Littletown Family Medical Practice (82% overall experience good)
- Werneth Medical Practice (66% overall experience good)
- Woodlands Medical Practice (70% overall experience good)
How do patients rate Kapur Family Care?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Kapur Family Care as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Kapur Family Care?
11,864 patients were registered in September 2026, down 0.4% on a year earlier.
What is Kapur Family Care's CQC rating?
Good overall, published in July 2021.
How many GPs does Kapur Family Care have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,342 patients per GP against 2,171 across England.
Are appointments at Kapur Family Care face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kapur Family Care's phone number?
0161 271 3040.