Severnbank Surgery, Lydney: patient reviews and CQC rating
Severnbank Surgery is a GP practice in Lydney with 3,837 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 2.2 full-time-equivalent qualified GPs, or 1,755 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Severnbank Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
84% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 95 patients answered the survey (response rate 31%).
| Survey question | Severnbank Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 84% | 62% | 57% |
| Easy to contact via the website | 77% | 60% | 58% |
| Easy to contact via the NHS App | 55% | 56% | 54% |
| Reception team helpful | 89% | 89% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 74% | 66% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 92% | 95% | 93% |
| Needs met | 91% | 93% | 90% |
In the Friends and Family Test for July 2026, 86% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Severnbank Surgery is Good, published in June 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,837 patients were registered at Severnbank Surgery in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 1,755 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.1 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.3 |
| August 2024 | 2.2 | 2.8 |
| August 2025 | 2.2 | 3.9 |
| August 2026 | 2.2 | 3.3 |
From June 2026 to August 2026 the practice recorded 2,455 appointments a month, or 640 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 22% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Severnbank Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 640 | 574 | 510 |
| Face to face | 58% | 64% | 63% |
| Same day as booked | 22% | 42% | 45% |
| More than 28 days after booking | 5% | 11% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), diabetes (10.9% against 7.9%) and atrial fibrillation (3.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 17.8% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Severnbank Surgery, Tutnalls Street, Lydney, GL15 5PF. Phone: 01594 845715. Website: www.severnbanksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lydney Practice | 0.4 km | 69% |
| Yorkley and Bream Surgery | 3.9 km | 93% |
| Dean Medical Practice | 5.1 km | 82% |
| Dockham Surgery | 11.0 km | 72% |
| Forest Health Care | 11.0 km | 72% |
- Dean Medical Practice (82% overall experience good)
- Lydney Practice (69% overall experience good)
- Yorkley and Bream Surgery (93% overall experience good)
How do patients rate Severnbank Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Severnbank Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Severnbank Surgery?
3,837 patients were registered in September 2026, up 0.3% on a year earlier.
What is Severnbank Surgery's CQC rating?
Good overall, published in June 2019.
How many GPs does Severnbank Surgery have?
2.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,755 patients per GP against 2,171 across England.
Are appointments at Severnbank Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Severnbank Surgery's phone number?
01594 845715.