Dr Henderson and Partners, Leighton Buzzard: patient reviews and CQC rating
Dr Henderson and Partners is a GP practice in Leighton Buzzard with 21,472 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 8.7 full-time-equivalent qualified GPs, or 2,462 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Henderson and Partners
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 5 practices in Leighton Buzzard with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (76%). 121 patients answered the survey (response rate 35%).
| Survey question | Dr Henderson and Partners | Central East | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 35% | 52% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 74% | 71% | 73% |
| Wait for appointment about right | 59% | 69% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Dr Henderson and Partners is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,472 patients were registered at Dr Henderson and Partners in September 2026, up 1.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 2,462 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 7.0 nurses and 6.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 10.0 |
| August 2024 | 8.9 | 9.8 |
| August 2025 | 7.2 | 12.3 |
| August 2026 | 8.7 | 12.6 |
From June 2026 to August 2026 the practice recorded 12,579 appointments a month, or 586 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 59% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Henderson and Partners | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 586 | 521 | 510 |
| Face to face | 47% | 62% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 17% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.3% against 6.6%). It has a lower share for chronic kidney disease (3.5% against 4.6%) and heart failure (0.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Dr Henderson and Partners, The Surgery, 29 Bassett Road, Leighton Buzzard, LU7 1AR. Phone: 01525 373111. Website: www.bassettroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Leighton Road Surgery | 0.4 km | 63% |
| Salisbury House Surgery | 0.4 km | 65% |
| Ashcroft Surgery | 4.2 km | 89% |
| 3W Health | 4.2 km | 82% |
| Edlesborough Surgery | 7.6 km | 87% |
- Leighton Road Surgery (63% overall experience good)
- Salisbury House Surgery (65% overall experience good)
How do patients rate Dr Henderson and Partners?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Dr Henderson and Partners as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Dr Henderson and Partners?
21,472 patients were registered in September 2026, up 1.8% on a year earlier.
What is Dr Henderson and Partners's CQC rating?
Good overall, published in June 2016.
How many GPs does Dr Henderson and Partners have?
8.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,462 patients per GP against 2,171 across England.
Are appointments at Dr Henderson and Partners face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Henderson and Partners's phone number?
01525 373111.