Laurel Bank Surgery, Leeds: patient reviews and CQC rating
Laurel Bank Surgery is a GP practice in Leeds with 6,979 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2017. It has 5.0 full-time-equivalent qualified GPs, or 1,396 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Laurel Bank Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 45th of the 71 practices in Leeds with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (88%). 124 patients answered the survey (response rate 21%).
| Survey question | Laurel Bank Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 69% | 53% | 57% |
| Easy to contact via the website | 35% | 54% | 58% |
| Easy to contact via the NHS App | 35% | 52% | 54% |
| Reception team helpful | 81% | 84% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 99% of 170 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Laurel Bank Surgery is Outstanding, published in January 2017. 2 key questions are rated differently: Safe Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
6,979 patients were registered at Laurel Bank Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,396 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 0.7 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 8.7 |
| August 2024 | 4.6 | 8.9 |
| August 2025 | 5.0 | 7.1 |
| August 2026 | 5.0 | 9.7 |
From June 2026 to August 2026 the practice recorded 2,100 appointments a month, or 301 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Laurel Bank Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 301 | 579 | 510 |
| Face to face | 61% | 66% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), chronic kidney disease (1.6% against 4.6%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.1% | 14.3% |
| High blood pressure | All ages | 7.1% | 15.2% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Diabetes | 17+ yrs | 3.6% | 7.9% |
| Cancer | All ages | 2.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Laurel Bank Surgery, 216b Kirkstall Lane, Leeds, LS6 3DS. Phone: 0113 295 3900. Website: www.laurelbank.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kirkstall Lane Medical Centre | 0.0 km | 95% |
| Dr Moxon & Partners (Burton Croft Surgery) | 0.8 km | 74% |
| Abbey Medical Centre | 0.9 km | 91% |
| Burley Park Medical Centre | 1.2 km | 89% |
| Hyde Park Surgery | 1.7 km | 86% |
- Abbey Medical Centre (91% overall experience good)
- Burley Park Medical Centre (89% overall experience good)
- Craven Road Medical Practice (87% overall experience good)
- Dr Moxon & Partners (Burton Croft Surgery) (74% overall experience good)
- Hyde Park Surgery (86% overall experience good)
- Kirkstall Lane Medical Centre (95% overall experience good)
- Vesper Road Surgery (79% overall experience good)
How do patients rate Laurel Bank Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Laurel Bank Surgery as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Laurel Bank Surgery?
6,979 patients were registered in September 2026, down 2.3% on a year earlier.
What is Laurel Bank Surgery's CQC rating?
Outstanding overall, published in January 2017.
How many GPs does Laurel Bank Surgery have?
5.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,396 patients per GP against 2,171 across England.
Are appointments at Laurel Bank Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Laurel Bank Surgery's phone number?
0113 295 3900.