The Surgery Kirkby-in-Furness, Kirkby-in-Furness: patient reviews and CQC rating
The Surgery Kirkby-in-Furness is a GP practice in Kirkby-in-Furness with 5,018 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 2.7 full-time-equivalent qualified GPs, or 1,877 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery Kirkby-in-Furness
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
79% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (94%). 115 patients answered the survey (response rate 33%).
| Survey question | The Surgery Kirkby-in-Furness | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 64% | 55% | 58% |
| Easy to contact via the NHS App | 72% | 57% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 84% | 74% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 103 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Surgery Kirkby-in-Furness is Good, published in August 2017. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
5,018 patients were registered at The Surgery Kirkby-in-Furness in September 2026, up 0.7% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,877 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.6 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,928 appointments a month, or 384 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 36% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Surgery Kirkby-in-Furness | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 384 | 471 | 510 |
| Face to face | 74% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.7% against 2.2%), cancer (5.6% against 3.8%) and stroke or TIA (2.8% against 1.9%). It has a lower share for a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
38% of the practice's patients live in the LA16 postcode district, followed by LA17 (22%), LA20 (20%) and LA12 (8%). 95% live in Westmorland and Furness, the council area the practice is in.
The Surgery Kirkby-in-Furness, The Surgery, Askew Gate, Kirkby-in-Furness, LA17 7TE. Phone: 01229 889247. Website: www.duddonvalleymedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Market Street Medical Practice | 3.7 km | 82% |
| Waterloo House Surgery | 4.7 km | 86% |
| Norwood Medical Centre | 7.2 km | 66% |
| The Family Practice | 7.5 km | 62% |
| Hoad Medical Practice | 7.5 km | 89% |
- Dr G R Murray and Partners (83% overall experience good)
- Hoad Medical Practice (89% overall experience good)
- Market Street Medical Practice (82% overall experience good)
How do patients rate The Surgery Kirkby-in-Furness?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Surgery Kirkby-in-Furness as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at The Surgery Kirkby-in-Furness?
5,018 patients were registered in September 2026, up 0.7% on a year earlier.
What is The Surgery Kirkby-in-Furness's CQC rating?
Good overall, published in August 2017.
How many GPs does The Surgery Kirkby-in-Furness have?
2.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,877 patients per GP against 2,171 across England.
Are appointments at The Surgery Kirkby-in-Furness face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery Kirkby-in-Furness's phone number?
01229 889247.