Flitwick Surgery, Flitwick: patient reviews and CQC rating
Flitwick Surgery is a GP practice in Flitwick with 14,393 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 4.6 full-time-equivalent qualified GPs, or 3,129 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Flitwick Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 81%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (67%). 127 patients answered the survey (response rate 37%).
| Survey question | Flitwick Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 68% | 52% | 57% |
| Easy to contact via the website | 80% | 60% | 58% |
| Easy to contact via the NHS App | 61% | 52% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 84% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 136 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Flitwick Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,393 patients were registered at Flitwick Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,129 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.7 nurses and 8.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 7.4 |
| August 2024 | 5.6 | 7.7 |
| August 2025 | 5.6 | 7.7 |
| August 2026 | 4.6 | 6.7 |
From June 2026 to August 2026 the practice recorded 6,848 appointments a month, or 476 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Flitwick Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 521 | 510 |
| Face to face | 77% | 62% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.4% against 6.6%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Flitwick Surgery, The Surgery, Highlands, Flitwick, MK45 1DW. Phone: 01525 715300. Website: www.flitwicksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Houghton Close Surgery | 2.3 km | 79% |
| Greensand Surgery - Ampthill | 2.3 km | 83% |
| Dr Sulakshana and Partners | 6.5 km | 88% |
| Toddington Medical Centre | 7.1 km | 76% |
| Marston Forest Healthcare | 7.5 km | 65% |
- Marston Forest Healthcare (65% overall experience good)
How do patients rate Flitwick Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Flitwick Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Flitwick Surgery?
14,393 patients were registered in September 2026, down 0.2% on a year earlier.
What is Flitwick Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Flitwick Surgery have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,129 patients per GP against 2,171 across England.
Are appointments at Flitwick Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Flitwick Surgery's phone number?
01525 715300.