Brannam Medical Centre, Barnstaple: patient reviews and CQC rating
Brannam Medical Centre is a GP practice in Barnstaple with 19,521 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 12.0 full-time-equivalent qualified GPs, or 1,633 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brannam Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 4 practices in Barnstaple with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (82%). 97 patients answered the survey (response rate 29%).
| Survey question | Brannam Medical Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 90% | 79% | 77% |
| Easy to contact by phone | 77% | 59% | 57% |
| Easy to contact via the website | 78% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 55% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 545 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brannam Medical Centre is Good, published in July 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
19,521 patients were registered at Brannam Medical Centre in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 12.0 full-time-equivalent qualified GPs, there are 1,633 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 6.8 nurses and 10.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.4 | 15.6 |
| August 2024 | 11.1 | 14.3 |
| August 2025 | 11.8 | 16.1 |
| August 2026 | 12.0 | 17.9 |
From June 2026 to August 2026 the practice recorded 11,757 appointments a month, or 602 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 27% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Brannam Medical Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 602 | 626 | 510 |
| Face to face | 86% | 54% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.9% against 1.9%), coronary heart disease (4.5% against 3.0%) and asthma (9.7% against 6.6%). The practice's patients live in areas with an average deprivation score of 24.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Asthma | 6+ yrs | 9.7% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Brannam Medical Centre, Brannam Square, Kiln Lane, Barnstaple, EX32 8GP. Phone: 01271 329004. Website: www.brannammedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queen's Medical Centre | 0.3 km | 78% |
| Litchdon Medical Centre | 1.3 km | 82% |
| Fremington Medical Centre | 4.7 km | 79% |
| Caen Medical Centre | 8.2 km | 73% |
| Northam Surgery | 12.0 km | 88% |
- Fremington Medical Centre (79% overall experience good)
- Litchdon Medical Centre (82% overall experience good)
- Queen's Medical Centre (78% overall experience good)
How do patients rate Brannam Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Brannam Medical Centre as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Brannam Medical Centre?
19,521 patients were registered in September 2026, up 0.3% on a year earlier.
What is Brannam Medical Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does Brannam Medical Centre have?
12.0 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,633 patients per GP against 2,171 across England.
Are appointments at Brannam Medical Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brannam Medical Centre's phone number?
01271 329004.