Mayflower Medical Centre, Harwich: patient reviews and CQC rating
Mayflower Medical Centre is a GP practice in Harwich with 17,985 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 5.5 full-time-equivalent qualified GPs, or 3,274 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mayflower Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 69%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 3 practices in Harwich with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (67%). 106 patients answered the survey (response rate 29%).
| Survey question | Mayflower Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 41% | 50% | 57% |
| Easy to contact via the website | 74% | 56% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 69% | 84% | 87% |
| Treated with care and concern | 70% | 83% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 77% | 89% | 90% |
CQC's overall rating for Mayflower Medical Centre is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,985 patients were registered at Mayflower Medical Centre in September 2026, up 0.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 3,274 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 7.3 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 6.3 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.6 | 9.8 |
| August 2026 | 5.5 | 10.0 |
From June 2026 to August 2026 the practice recorded 13,677 appointments a month, or 760 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mayflower Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 760 | 480 | 510 |
| Face to face | 52% | 69% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.8% against 1.1%), dementia (1.2% against 0.8%) and depression (21.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 34.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.8% | 14.3% |
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Mayflower Medical Centre, 419 Main Road, Dovercourt, Harwich, CO12 4EX. Phone: 01255 201299. Website: www.mayflowermedicalcentre.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fronks Road Surgery | 0.8 km | 72% |
| Dr Michael Coggan | 5.6 km | 80% |
| Haven Health Medical Centre | 5.8 km | 95% |
| Howard House Surgery | 6.8 km | 80% |
| Grove Medical Centre | 7.5 km | 93% |
- Ardleigh Surgery (77% overall experience good)
- Dr Michael Coggan (80% overall experience good)
- Fronks Road Surgery (72% overall experience good)
- Riverside Health Centre (69% overall experience good)
How do patients rate Mayflower Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Mayflower Medical Centre as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Mayflower Medical Centre?
17,985 patients were registered in September 2026, up 0.6% on a year earlier.
What is Mayflower Medical Centre's CQC rating?
Good overall, published in April 2022.
How many GPs does Mayflower Medical Centre have?
5.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,274 patients per GP against 2,171 across England.
Are appointments at Mayflower Medical Centre face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mayflower Medical Centre's phone number?
01255 201299.