The Vine House Health Centre, Abbots Langley: patient reviews and CQC rating
The Vine House Health Centre is a GP practice in Abbots Langley with 10,352 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 4.2 full-time-equivalent qualified GPs, or 2,479 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Vine House Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
50% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (74%). 107 patients answered the survey (response rate 26%).
| Survey question | The Vine House Health Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 50% | 52% | 57% |
| Easy to contact via the website | 79% | 60% | 58% |
| Easy to contact via the NHS App | 70% | 52% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 77% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Vine House Health Centre is Good, published in January 2022. All 5 key questions are rated Good. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,352 patients were registered at The Vine House Health Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,479 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.3 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 5.4 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 2.9 | 3.5 |
| August 2026 | 4.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 5,740 appointments a month, or 554 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 55% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Vine House Health Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 521 | 510 |
| Face to face | 96% | 62% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.6% against 4.6%), osteoporosis (1.9% against 1.2%) and high blood pressure (19.9% against 15.2%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
The Vine House Health Centre, 87-89 High Street, Abbots Langley, WD5 0AL. Phone: 01923 262363. Website: www.vinehouse.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbotswood Medical Centre | 1.1 km | 85% |
| Sheepcot Medical Centre | 1.1 km | 75% |
| Kings Langley Surgery | 2.3 km | 83% |
| Haverfield Surgery | 2.5 km | 91% |
| Garston Medical Centre | 3.1 km | 78% |
- Abbotswood Medical Centre (85% overall experience good)
- Sheepcot Medical Centre (75% overall experience good)
How do patients rate The Vine House Health Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Vine House Health Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at The Vine House Health Centre?
10,352 patients were registered in September 2026, down 2.9% on a year earlier.
What is The Vine House Health Centre's CQC rating?
Good overall, published in January 2022.
How many GPs does The Vine House Health Centre have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,479 patients per GP against 2,171 across England.
Are appointments at The Vine House Health Centre face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Vine House Health Centre's phone number?
01923 262363.