What is the Quality of Safety at Yarm Medical Practice

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example they had been involved in the contributing ideas for the new building advised on the seating layout in the waiting room improving access for wheelchair users and privacy at the reception desk."

Positive

"• The practice had a clear vision which had quality and safety as its top priority."

Positive

"It had a clear vision with quality and safety as its top priority."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH and infection control and legionella."

Positive

"When there were unintended or unexpected safety incidents people received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office."

Positive

"There was a nominated health and safety lead that also monitored the maintenance of the building and work environment."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology."

Neutral

"• The practice had an induction programme for newly appointed clinical and nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH and infection control and legionella."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"The Health visitor also held clinics at the same time in a nearby local authority building We saw good examples of joint working with midwives health visitors and school nurses."

Neutral

"The health visitor attended the monthly multidisciplinary meetings."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and staff went the extra mile when patients required extra support."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Patients informed us they were treated with compassion and that staff went the extra mile to provide care when patients required extra support."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"We spoke with these staff who told us they felt fully supported and understood their role and objectives in the practice • Staff received training that included: safeguarding fire procedures and basic life support and information governance awareness."

Positive

"There was a strong collaboration and support across all staff and a common focus on improving quality of care and patients experience."

Positive

"This report describes our judgement of the quality of care at this service."