Latest Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2015-07-09 Snippet(s)
Positive
"Patients felt their privacy and dignity were respected."
Positive
"Patients we spoke with felt their privacy and dignity were respected."
Positive
"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Neutral
"Staff and patients told us all consultations and treatments were carried out in the privacy of a consulting room."
Latest Snippet(s)
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available and a poster in the corridor on the lower ground floor which identified local health and safety representatives."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2015-07-09 Snippet(s)
Positive
"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"Information about safety was recorded monitored and overall appropriately reviewed and addressed."
Positive
"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."
Positive
"Patient safety alerts significant events and safeguarding concerns were a standing item on the weekly clinical practice meeting attended by the GPs and practice manager."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"Overall staff training records were generally well maintained and the records we looked at demonstrated that staff had attended mandatory training such as annual basic life support health and safety safeguarding and infection control updates."
Positive
"For example reported incidents and national patient safety alerts as well as complaints received from patients."
Positive
"In addition patient safety alerts were emailed to staff as they were received by the practice."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed for the last year."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."
Positive
"The practice also had a health and safety policy."
Positive
"Health and safety information was displayed for staff to see."
Neutral
"In addition they met weekly with the practice manager and other staff as necessary to discuss practice issues for example significant events patient safety alerts and complaints."
Latest Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2015-07-09 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Staff told us they knew how to recognise signs of abuse in older patients vulnerable adults and children."
Latest Snippet(s)
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2015-07-09 Snippet(s)
Positive
"• Ensure the infection control audit action plans are in place and monitored to ensure actions have been followed through."
Positive
"Overall staff training records were generally well maintained and the records we looked at demonstrated that staff had attended mandatory training such as annual basic life support health and safety safeguarding and infection control updates."
Positive
"Cleanliness and infection control The practice had processes to protect patients from the risk of infection."
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Neutral
"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."
Neutral
"For example there was a nurse with lead responsibilities for infection control and GPs had lead responsibilities for safeguarding and information governance."
Latest Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2015-07-09 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"We saw staff communicated with patients with patience kindness and respect and maintained confidentiality."
Positive
"Patients felt their privacy and dignity were respected."
Positive
"Patients we spoke with felt their privacy and dignity were respected."
Positive
"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2015-07-09 Snippet(s)
Positive
"Patients we spoke with on the day were not aware of the complaint process even though there was information available in the practice."
Positive
"Although patients we spoke with were not aware of the process to follow if they wished to make a complaint they said they felt able to report concerns and had confidence the practice would manage them appropriately."
Positive
"None of the patients we spoke with on the day of the inspection had made a complaint about the practice."
Latest Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
2015-07-09 Snippet(s)
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2015-07-09 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-07-09 Snippet(s)
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."
2015-07-09 Snippet(s)
Positive
"We looked at those practice documents that were available such as policies meeting minutes and quality assurance data as evidence to support what patients told us."