What is the Quality of Safety at Wolverhampton Doctors Limited

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Risk assessments in place to monitor the safety of the premises included gas and electric tests control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"There was a system for the active management of safety alerts with evidence of recent reviews and action taken available."

Positive

"We reviewed safety records incident reports and minutes of meetings where significant events were recorded and discussed."

Positive

"Overview of safety systems and processes • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"There was a health and safety policy available."

Positive

"The practice had two designated fire marshals to support fire safety at the practice."

Positive

"Staff received ongoing training that included: safeguarding fire safety awareness infection prevention and control basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Overview of safety systems and processes • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"Risk assessments in place to monitor the safety of the premises included gas and electric tests control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Neutral

"Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on diet smoking and alcohol cessation."

Neutral

"If there were three missed appointments the practice ensured these children and their parents where appropriate were followed up with the health visitor and the local centre for children."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Six of the comment cards highlighted staff listened were helpful caring and treated them with dignity and respect."

Positive

"Comments highlighted that staff responded kindly and with respect when they needed help and provided support when required."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice displayed posters and complaint forms in an accessible area of the patient waiting area."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice held formal weekly and monthly meetings at which governance issues were discussed."

Positive

"This report describes our judgement of the quality of care at this service."