What is the Quality of Facilities at Wolverhampton Doctors Limited

Neutral

"We spoke with four patients; one of the patients was the chair of the PPG and sat on the practice board as a nonexecutive member."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The GPs are currently supported by a prescribing pharmacist a locum practice nurse and a healthcare assistant."

Neutral

"The practice used a locum practice nurse who worked regularly at the practice."

Neutral

"Information available showed the nurse had indemnity cover in place."

Neutral

"A female GP and practice nurse worked at the practice which meant patients could be treated by a clinician of the same sex."

Neutral

"Appointments times for patients vary for the GP the prescribing pharmacist and practice nurse and include both morning and afternoon clinic sessions."

Positive

"Management monitoring and improving outcomes for people The practice participated in the Quality and Outcomes Framework system QOF."

Positive

"The patients on these registers were closely monitored and the responsibility for QOF performance monitoring was shared between practice staff."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"The practice is located in an inner city area of Wolverhampton and has good transport links for patients travelling by public transport."

Positive

"All areas of the practice are easily accessible by patients with mobility difficulties patients who use a wheelchair and families with pushchairs or prams."

Neutral

"Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs and nurses."

Positive

"There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Staff received ongoing training that included: safeguarding fire safety awareness infection prevention and control basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"There were cleaning schedules in place and cleaning records were kept."

Positive

"We saw that effective arrangements for managing medicine alerts were not in place."

Positive

"The practice carried out regular medicine audits with the support of the prescribing pharmacist employed by the practice and the local clinical commissioning group CCG pharmacy advisor."

Neutral

"Discussions with the GPs showed that they were aware of recent medicine alerts."

Neutral

"Specific medicine directions Patient Group Directions for the practice nurses."

Neutral

"For example one of the partners was the lead for safeguarding and medicine management."