What is the Quality of Facilities at Southview Medical Practice

Positive

"• The practice nurse contacted patients on the unplanned admissions register who had been discharged from hospital to ensure they had the medical support they needed."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• A practice nurse who was trained in learning disability assessments was able to communicate in Makaton."

Positive

"During our visit we: • Spoke with a range of staff GPs practice manager practice nurse health care assistant manager’s assistant secretary receptionists and spoke with patients who used the service."

Positive

"This was done by the receptionist alerting the duty doctor who would telephone the patient or carer in advance to gather information to allow for an informed decision to be made on prioritisation according to clinical need."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"The Southview site has limited parking but is easily accessible by public transport and on foot."

Neutral

"The Westfield site has parking facilities."

Neutral

"The Southview site has limited parking but is easily accessible by public transport and on foot."

Positive

"• The practice was not able to install a lift to improve access at the Southview site due to limited space but there was full disabled access at the Westfield surgery site."

Neutral

"The Southview site has limited parking but is easily accessible by public transport and on foot."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"There was a health and safety policy available with a poster in the staff room which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• The practice ran a service where patients who were at high risk of overdose or medicine abuse were given weekly or daily prescriptions with an alert on their records."

Positive

"The practice had an arrangement to provide a specific medicine to patients to save them having to go the hospital to collect it."

Neutral

"For example recent action taken as a result included reviewing diabetic patients on a particular medicine to assess that they were on the correct dosage and had the required checks carried out."