What is the Quality of Safety at Holderness Health

Positive

"They told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Our key findings across all the areas we inspected were as follows; • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"There was a health and safety policy available and a poster with details of responsible people."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"This improved patient safety and reduced the risk from third party storage."

Positive

"When there were unintended or unexpected safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology."

Neutral

"Overview of safety systems and processes The practice had clearly defined systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Neutral

"Overview of safety systems and processes The practice had clearly defined systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Neutral

"There was an infection control protocol in place and staff had received training."

Neutral

"Infection control monitoring was undertaken throughout the year and an annual infection control audit was completed."

Positive

"The GP safeguarding lead and business manager met with the health visitor and midwife each month to discuss any vulnerable children."

Positive

"The practice had a carers leaflet advised patients where they could access help and support and sign posted carers to local centres."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"They also confirmed that they had received good care and attention and they felt that the staff treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said staff were polite and helpful and treated them with dignity and respect."

Positive

"They told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Patients were involved in the complaint investigation and the practice was open when dealing with the complaint."

Positive

"This requires any patient harmed by the provision of a healthcare service to be informed of the fact and an appropriate remedy offered regardless of whether a complaint has been made or a question asked about it."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the practice standards to provide good quality care."

Positive

"This report describes our judgement of the quality of care at this service."