What is the Quality of Care at Holderness Health

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Staff had completed Dementia Friends Training and become ‘Dementia Friends’ to enable them to support patients living with dementia and their familiescarers."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• The practice had set up a Diabetes Self Help Group for patients to meet with each other and diabetes health professionals to improve selfcare management."

Positive

"• Services were provided closer to patients’ homes by additional clinics being hosted at the practice for example pain retinal screening and joint clinics with the diabetes specialist nurse."

Positive

"The practice scored three on the deprivation measurement scale the deprivation scale goes from one to ten with one being the most deprived."

Positive

"• An internal flu news sheet within the practice encouraging the whole team to do their bit in increasing vaccination uptake rates – prizes were awarded weekly to increase awareness and get buy in from all staff in the practice."

Positive

"For example one nurse told us they had made suggestions for changes to the practice’s flu campaign Continuous improvement There was a strong focus on continuous learning and improvement at all levels within the practice."

Positive

"• Posters were put up in the waiting room explaining the risks of flu and the benefits of immunisation."

Positive

"• Staff had a good understanding of how to support people with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."