What is the Quality of Care at Silver End Surgery

Positive

"For the dementia outlier the practice had implemented a new system where blood forms were sent to the patient; if this failed to prompt a blood test they would be sent a follow up letter."

Positive

"• The practices population is in the fourth decile for deprivation which is on a scale of one to ten."

Positive

"• Staff interviewed demonstrated a good understanding of how to support patients with mental health needs and those patients living with dementia."

Positive

"People experiencing poor mental health including people with dementia: This population group was rated as good for providing effective services."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and those living with dementia."

Neutral

"In response to QOF data the clinicians were able to demonstrate that the exception reporting for the mental health indicators was high as there were only four patients in that category."

Neutral

"• The practice had registers of patients with learning disabilities mental health conditions longterm conditions those receiving end of life care and carers."

Neutral

"People experiencing poor mental health including people with dementia: • This population group was rated as requires improvement because the concerns identified with the responsiveness of the service affects all population groups."

Positive

"Records we saw showed us that the practice’s performance in assessing and treating patients with longterm conditions such as asthma and chronic respiratory illnesses were in line with the local Clinical Commissioning Group CCG and national averages."

Positive

"• The practice GPs and practice nurses took a lead role in specialist clinical areas such as learning disabilities diabetes heart disease and asthma."

Positive

"This included; child immunisation meningitis vaccinations for eligible patients such as students; Flu pneumococcal and shingles vaccinations for older people and whooping cough for pregnant women."

Positive

"• There were processes in place to offer eligible patients flu pneumococcal and shingles vaccinations."

Positive

"• There were processes in place to offer eligible patients flu pneumococcal and shingles vaccinations."

Neutral

"• The practice had systems to inform eligible patients to have the meningitis vaccine for example before attending university for the first time."

Positive

"Clinicians could give a detailed explanation of how they would manage a patient with suspected sepsis and had up to date knowledge of guidance."