Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-03-05 Snippet(s)
Positive
"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned and shared lessons identified themes and acted to improve safety in the practice."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"At this inspection we found: • The practice had systems to manage risk so that safety incidents were less likely to happen."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Positive
"• There was an emphasis on the safety and wellbeing of all staff."
Neutral
"• There were systems in place to mitigate safety risks including health and safety infection control and dealing with safeguarding."
2015-03-05 Snippet(s)
Positive
"The policy outlined the framework for how the practice organised staff management and education safety issues keeping up to date with best practice and improving the overall patient experience."
Positive
"Effective staffing The practice had a comprehensive induction programme for newly appointed members of staff that covered such topics as fire safety health and safety and confidentiality."
Positive
"Governance arrangements The lead GP was responsible for clinical governance and there was an overarching clinical governance policy in place designed to ‘improve the service to patients and ensure their safety and wellbeing’."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"Learning and improvement from safety incidents We viewed written reports of the events details of the investigations and learning outcomes."
Positive
"There was a health and safety policy available for all staff and the Practice Manager carried out routine maintenance checks for the building and had a maintenance programme in place with a list of things to do to improve the facilities within the premises."
Positive
"Reliable safety systems and processes including safeguarding The practice had safeguarding vulnerable adults and children policies in place which were accessible to all staff."
Positive
"Monitoring safety and responding to risk There were procedures in place for monitoring and managing risks to patient safety."
Positive
"Our key findings were as follows: • There were systems in place to mitigate safety risks."
Positive
"Evidence supplied to us showed that the practice had had systems in place for several years to enable the practice to monitor its safety record."
Positive
"Any information with regards to national patient safety alerts or from the Medicines and Healthcare products Regulatory Agency MHRA was collected."
Neutral
"All new employees working in the building were given induction information for the building which covered health and safety and fire safety."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity."
Latest Snippet(s)
Neutral
"• There were systems in place to mitigate safety risks including health and safety infection control and dealing with safeguarding."
2015-03-05 Snippet(s)
Positive
"Cleanliness and infection control Are services safe?"
Positive
"All staff received annual infection control training and there were policies and procedures in place which were easily accessible for all staff on the practice’s computer system."
Positive
"In addition the infection control lead nurse with the Practice Manager carried out regular six monthly infection control audits to ensure the practice was working within national guidance."
Neutral
"Other staff we spoke with were aware of infection control guidelines and told us that the lead would update them on anything new."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• The practices GP patient survey results were in line with and in some cases above local and national averages for questions relating to kindness respect and compassion."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-03-05 Snippet(s)
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
2015-03-05 Snippet(s)
Positive
"All staff had previously received training that included: safeguarding vulnerable adults and children equality and diversity fire awareness and basic life support on a regular basis to ensure they were up to date with the latest guidance."
Positive
"Tackling inequity and promoting equality The surgery had access to interpreter services language line but staff told us they had rarely had to use this facility."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2015-03-05 Snippet(s)
Positive
"The written complaints policy clearly outlined a time framework for when the complaint would be acknowledged and responded to."
Positive
"Information about how to make a complaint was available on the practice’s website and the Practice Manager told us that information was also available on the television screen in the waiting room."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2015-03-05 Snippet(s)
Positive
"Governance arrangements The lead GP was responsible for clinical governance and there was an overarching clinical governance policy in place designed to ‘improve the service to patients and ensure their safety and wellbeing’."
Positive
"The practice had policies and procedures to support governance arrangements which were available to all staff on the practice’s computer system."
Positive
"For example there was one lead GP who was responsible for clinical governance and another for the services they were contracted to provide."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided including through clinical audit."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on the quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2015-03-05 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"This banding is not a judgement on the quality of care being given by the GP practice; this only comes after a CQC inspection has taken place."