What is the Quality of Safety at Dr N Mugerwa & Dr S Mugerwa

Positive

"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• Arrangements for identifying and managing risks such as fire security and general environmental health and safety risk assessments."

Positive

"When there were unexpected or unintended safety incidents the practice gave affected people support truthful information and a verbal and written apology There was a clear leadership structure in place and staff felt supported by management."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events and untoward incidents."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• When there are unintended or unexpected safety incidents people received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"When there were unintended or unexpected safety incidents people received support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the similar incidents happening again."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"There were health and safety policies and procedures in place and a health and safety law poster was displayed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Overview of safety systems and processes The practice could demonstrate its safe track record through having risk management systems in place for safeguarding and health and safety including infection control medication management and staffing."

Positive

"• The arrangements for managing medicines including emergency drugs and vaccinations in the practice maintained patient safety including obtaining prescribing recording handling storing and security."

Positive

"The practice had systems in place for knowing about notifiable safety incidents including reporting of adverse medicine reactions."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and policies were accessible to all staff."

Positive

"Overview of safety systems and processes The practice could demonstrate its safe track record through having risk management systems in place for safeguarding and health and safety including infection control medication management and staffing."

Neutral

"The practice nurse was the infection control clinical lead and had received a basic level of infection control training."

Neutral

"There was an infection control policy and related procedures in place."

Positive

"Patients said they felt the practice offered an excellent service and staff were kind helpful caring and treated them with dignity and respect."

Positive

"• Patients were treated with care compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• We observed a strong patientcentred culture staff treated patients with kindness respect and friendliness."

Positive

"They told us staff were caring and compassionate and that they were always treated well with dignity and respect."

Positive

"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance policy which outlined the structures policies and procedures in place Governance systems in the practice were underpinned by: • A clear staffing structure and a staff awareness of their own roles and responsibilities."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"The practice had a quality improvement plan with an annual audit programme."

Positive

"This report describes our judgement of the quality of care at this service."