What is the Quality of Safety at High Street Medical Practice - Winsford

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"The practice had logged low level concerns for child safety and shared this information with relevant agencies as a means to promote early intervention for safeguarding children."

Positive

"There was a health and safety policy available and staff had been provided with training in health and safety."

Positive

"• There were systems in place to reduce risks to patient safety for example infection control procedures."

Positive

"Overview of safety systems and processes The practice had clear systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clear systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"There was a dedicated infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"• There were systems in place to reduce risks to patient safety for example infection control procedures."

Neutral

"There were infection control protocols in place and staff had received up to date training."

Neutral

"An infection control audit had been undertaken."

Positive

"Regular meetings were held with a health visitor linked to the practice to share information or concerns."

Positive

"The practice held regular meetings with a designated health visitor to share information and concerns about individual patients or families."

Positive

"• Patients said they were treated with compassion dignity and respect and that overall they were involved in decisions about their care and treatment."

Positive

"Patients said they felt the practice offered an ‘excellent’ service and staff were helpful caring and treated them with dignity and respect."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Information about how to make a complaint was displayed in the reception and waiting areas and was detailed in the practice information leaflet."

Neutral

"The practice had a number of policies and procedures in place to govern activity and regular governance meetings were held."

Neutral

"All staff had been provided with training in core topics including: safeguarding fire procedures basic life support and information governance awareness."

Positive

"This included carrying out an analysis of events across the care homes and setting objectives to improve the quality of care and treatment provided to patients."

Positive

"This report describes our judgement of the quality of care at this service."