What is the Quality of Care at Wincanton Health Centre

Positive

"• Patients experiencing poor mental health including dementia who failed to attend were proactively followed up by a phone call from a health coach and if there were concerns referred to the clinical team."

Positive

"• Patients at risk of dementia were identified and offered an assessment to detect possible signs of dementia."

Positive

"• The practice staff have trained as dementia friends and were behind and involved in the project for the development of Wincanton as a dementia friendly place."

Positive

"When dementia was suspected there was an appropriate referral for diagnosis."

Positive

"• The practice told us they were working towards the development of safe places for people with dementia in distress."

Positive

"This inspection was carried out to follow up on breaches of regulations and areas identified as for improvement where we had rated the key questions of safe and effective and the patient population groups of people with longterm conditions and mental health needs as requires improvement."

Positive

"• The practice should continue to resolve meeting the needs of the patients with long term conditions and with mental health concerns."

Positive

"Areas where the provider should continue to develop: • The practice should continue to resolve meeting the needs of the patients with long term conditions and with mental health concerns."

Neutral

"• The provider must monitor and address the gaps in clinical staff available required to maintain meeting the patient’s needs including patients with long term conditions and mental health needs."

Neutral

"• The practice employed sufficient suitably skilled and experience staff to meet patients’ needs including patients with longterm conditions and mental health needs."

Positive

"Such as the local complex care hub teams a collaboration between health and social services including district nursing elderly mental health adult social care teams joined the practice twice weekly to discuss and share care planning."

Positive

"• Patients experiencing poor mental health including dementia who failed to attend were proactively followed up by a phone call from a health coach and if there were concerns referred to the clinical team."

Positive

"People experiencing poor mental health including people with dementia: • Staff had a good understanding of how to support patients with mental health needs and those patients living with dementia."

Positive

"• The practice should continue to resolve meeting the needs of the patients with long term conditions and with mental health concerns."

Neutral

"• The provider must monitor and address the gaps in clinical staff available required to maintain meeting the patient’s needs including patients with long term conditions and mental health needs."

Neutral

"There were vacancies in clinical staffing required to maintain meeting the patient’s needs including patients with long term conditions and mental health needs."

Positive

"However an audit of health checks for patients with a learning disability showed that they were behind in achieving this with all their patients."

Neutral

"Additional information supplied by the organisation showed that they are on target or above for some areas and below target to the national averages for others for reviews of patients with diabetes asthma and mental health."

Positive

"• The practice had a dedicated practice cancer nurse which meant there was continuity of care between other services in regard to patients care planning treatment and support."

Positive

"• The practice’s uptake for breast and bowel cancer screening was above the national average."

Positive

"• The practice was able to demonstrate how it identified patients with commonly undiagnosed conditions for example diabetes chronic obstructive pulmonary disease COPD atrial fibrillation and hypertension."

Positive

"• The practice supports the local community and hosts public health education events which has included diabetes heart disease men’s health and mental health."

Neutral

"Additional information supplied by the organisation showed that they are on target or above for some areas and below target to the national averages for others for reviews of patients with diabetes asthma and mental health."

Positive

"People with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Positive

"People with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Positive

"The practice had reviewed its antibiotic prescribing and taken action to support good antimicrobial stewardship in line with local and national guidance."

Positive

"However an audit of health checks for patients with a learning disability showed that they were behind in achieving this with all their patients."

Positive

"People with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Neutral

"• The practice had systems to inform eligible patients to have the meningitis vaccine for example before attending university for the first time."