What is the Quality of Safety at Lower Ince Surgery

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example the practice manager was responsible for health and safety and the practice nurse was responsible for infection control and travel immunisations."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had systems for being aware of notifiable safety incidents and sharing the information with staff and ensuring appropriate action was taken."

Positive

"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and a system in place for reporting and recording significant events."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to minimise risks to patient safety."

Positive

"The community staff were responsible for health and safety within the building such as fire and regular monitoring of gas and electricity appliances."

Positive

"• There was a health and safety policy available."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support information governance and equality and diversity."

Positive

"Fire safety procedureswere in place to ensure staff and patients safety andmedicines and prescriptions were well managed."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."

Positive

"For example the practice manager was responsible for health and safety and the practice nurse was responsible for infection control and travel immunisations."

Positive

"• Non clinical audits were also completed regularly such as infection control patient access data quality and health and safety."

Positive

"• Adequate checks of substances hazardous to health and infection control and legionella were carried out."

Positive

"For example infection control was well managed and a business continuity plan provided staff with information about how to manage an emergency at the practice."

Positive

"• Survey information we reviewed showed that patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support information governance and equality and diversity."

Positive

"• An overarching governance framework supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework that supported the delivery of the strategy and good quality care."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support information governance and equality and diversity."

Neutral

"The practice had policies and procedures to govern activity and held regular governance meetings."

Positive

"This gave every patient the opportunity to feed back on the quality of care they had most recently received."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."