What is the Quality of Facilities at Beech Hill Medical Practice

Positive

"We saw areas of outstanding practice: • The practice had a nurse reception and nursing team based away from the main reception."

Positive

"Outstanding practice • The practice had a nurse reception and nursing team based away from the main reception."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"They provided nurse led chronic disease management and monitoring."

Neutral

"The team included a GP specialist adviser a practice nurse specialist adviser and an expert by experience."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• Reviewed information from CQC intelligent monitoring systems."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Review the current system in place for monitoring and disseminating any alerts that the practice receives to provide assurances that all relevant staff are aware of them."

Neutral

"• Review the current system in place for monitoring and disseminating any alerts that the practice receive to provide assurances that all relevant staff are aware of them."

Neutral

"However the current system in place for monitoring and disseminating any alerts that the practice receives to provide assurances that all relevant staff are aware of them requires review."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"There are parking facilities on site including disabled spaces and is accessible by local transport links for Wigan town centre."

Positive

"There are parking facilities on site including disabled spaces and is accessible by local transport links for Wigan town centre."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"Areas for improvement Action the service SHOULD take to improve • Introduce a more structured programme of clinical audits and ensure the clinical audit cycle is completed for all audits in support of the practice quality improvement programme."

Positive

"The areas where the provider should make improvements: • Introduce a more structured programme of clinical audits and ensure the clinical audit cycle is completed for all audits in support of the practice quality improvement programme."

Positive

"Therefore the practice needs to Introduce a more structured programme of clinical audits and ensure the clinical audit cycle is completed for all audits in support of the practice quality improvement programme."

Positive

"There was a health and safety policy available with a poster in staff room which identified local health and safety representatives."

Positive

"This covered such topics as an overview of the practice administrative and logistic matters health and safety confidentiality and role specific training."

Neutral

"The practice manager ensured that cleaning contractor undertook regular audits and that they maintained accurate and current cleaning schedules that were reviewed regularly."