Types of Facilities

Nurse

Latest Snippet(s)

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"• The advanced nurse practitioner implemented and developed patient group consultations which were personal medical consultations delivered by a clinician in a supportive peer group setting with other patients in the group listening in and learning from one another."

Positive

"• The practice advanced nurse practitioner implemented and developed patient group consultations which were personal medical consultations delivered by a clinician in a supportive peer group setting with other patients in the group listening in and learning from one another."

Positive

"• The practice nurse worked closely with patients to educate and improve access for them."

Positive

"• The advanced nurse practitioner and the practice nurses attended nurse forum meetings within the community and shared that information with others at the practice to maintain consistency with local policies and procedures."

Positive

"• The advanced nurse practitioner held training sessions for other nursing staff within the community in order to maintain consistency in policy and procedure throughout the local area."

Neutral

"The team included a GP specialist advisor and a nurse advisor."

Neutral

"The practice had appointed a dedicated GP as the lead in safeguarding with the practice nurse as deputy lead for all vulnerable adults and children."

Receptionist

Monitoring

Latest Snippet(s)

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• Reviewed information from CQC intelligent monitoring systems."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Parking

Latest Snippet(s)

Neutral

"• There was wheelchair access disabled parking areas and large font leaflets for patients who were partially sighted."

Neutral

"There is car parking available with disabled parking spaces."

Neutral

"• There was parking for patients and disabled parking spaces also available."

Wheelchair Access

Latest Snippet(s)

Neutral

"• There was wheelchair access disabled parking areas and large font leaflets for patients who were partially sighted."

Clinical Supervision

Latest Snippet(s)

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of doctors."

Health and Safety

Latest Snippet(s)

Positive

"There was a health and safety policy available with a poster in the reception office."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Infection Prevention and Control

Latest Snippet(s)

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Cleaning Service

Latest Snippet(s)

Positive

"There was a cleaner attending the practice and a cleaning rota with a log of cleaning and actions taken was in place."

Elderly

Latest Snippet(s)

Positive

"They worked in conjunction with local pharmacies to ensure the elderly population were assisted with ordering and collection of prescriptions."