What is the Quality of Facilities at Upton Rocks Surgery

Positive

"The practice had multidisciplinary meetings to discuss the needs of patients with complex and palliative care needs."

Positive

"One female practice nurse and one female health care assistant."

Positive

"• The practice nurse carried out long term condition reviews in patients homes if they were unable to attend the practice."

Positive

"For example there were late evening appointments available with GPs the practice nurse and health care assistant."

Positive

"• Staff told us how they encouraged and supported patients to be involved in monitoring and managing their health."

Positive

"Stable patients were offered anticoagulation monitoring at the practice and other patients were sign posted to a local clinic to avoid unnecessary travel and to ease the process of regular blood screening."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"• The practice leaders told us and a sample of records reviewed confirmed that they had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included an induction process onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."