What is the Quality of Care at Upton Rocks Surgery

Positive

"• Reception staff were aware of patients that needed additional support and contacted patients on the dementia register on the day of their appointment to remind them to ensure they received the care they needed."

Positive

"The practice had a dementia champion who monitored the dementia register to ensure these patients received the service they required."

Positive

"The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Positive

"We saw an area of outstanding practice: • The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Neutral

"The register supported clinical staff to offer patients experiencing poor mental health including dementia an annual health check and a medication review."

Positive

"People whose circumstances make them vulnerable: • The practice held registers of patients living in vulnerable circumstances such as patients with a learning disability or dementia."

Positive

"Home visits were available for patients with a learning disability to reduce anxiety."

Positive

"The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Positive

"We saw an area of outstanding practice: • The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Positive

"The practice offers a range of enhanced services including learning disability health checks childhood immunisations and vaccines and seasonal influenza and pneumococcal vaccines."

Neutral

"The practice had a learning disability champion who monitored this register and ensured these patients attended any arranged appointments and were invited for an annual health review."

Positive

"com The practice provides a range of primary medical services including examinations investigations and treatments and a number of clinics such as clinics for long term conditions like diabetes asthma and hypertension travel and children’s immunisations clinics."

Positive

"• The practice had a member of staff who acted as the champion for cancer and who contacted all newly diagnosed patients to ensure they had follow up appointments medication and support."

Positive

"Audits of cancer referrals cytology and the management of high risk medications."

Positive

"The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Positive

"We saw an area of outstanding practice: • The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Positive

"• The practice together with the Patient Participation Group PPG had held coffee mornings to raise money for Alzheimer’s and cancer charities."

Positive

"com The practice provides a range of primary medical services including examinations investigations and treatments and a number of clinics such as clinics for long term conditions like diabetes asthma and hypertension travel and children’s immunisations clinics."

Positive

"We found that overall results were comparable to the CCG and national averages however results in relation to patients with poor mental health having care plans and blood pressure readings for patients with diabetes were higher than local and national averages for example: Are services effective?"

Positive

"com The practice provides a range of primary medical services including examinations investigations and treatments and a number of clinics such as clinics for long term conditions like diabetes asthma and hypertension travel and children’s immunisations clinics."

Positive

"People whose circumstances make them vulnerable: • The practice held registers of patients living in vulnerable circumstances such as patients with a learning disability or dementia."

Positive

"Home visits were available for patients with a learning disability to reduce anxiety."

Positive

"The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Positive

"We saw an area of outstanding practice: • The practice had identified members of staff as champions for patients with a learning disability dementia and cancer and for patients who had been bereaved or who acted as carers."

Positive

"The practice offers a range of enhanced services including learning disability health checks childhood immunisations and vaccines and seasonal influenza and pneumococcal vaccines."

Neutral

"The practice had a learning disability champion who monitored this register and ensured these patients attended any arranged appointments and were invited for an annual health review."

Positive

"The practice told us that they coordinated patient reviews with flu and pneumococcal immunisations."

Positive

"We found that overall results were comparable to the CCG and national averages however results in relation to patients with poor mental health having care plans and blood pressure readings for patients with diabetes were higher than local and national averages for example: Are services effective?"

Positive

"People experiencing poor mental health including people with dementia: • The practice maintained a register of patients who experienced poor mental health."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and those living with dementia."

Positive

"• The practice told us how they worked with external mental health professionals in the case management of people experiencing poor mental health including those with dementia."

Positive

"We found that overall results were comparable to the CCG and national averages however results in relation to patients with poor mental health having care plans and blood pressure readings for patients with diabetes were higher than local and national averages for example: Are services effective?"

Neutral

"Following on from this the practice have continued to monitor these patients and identify further patients at risk by using a fragility assessment tool offering an annual review looking at patients physical mental health and social needs and any support needed."

Neutral

"The register supported clinical staff to offer patients experiencing poor mental health including dementia an annual health check and a medication review."