What is the Quality of Safety at Peelhouse Medical Plaza

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms and treatment room doors were closed during consultations so that patients’ privacy and dignity was maintained during examinations and consultations."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as infection control."

Neutral

"Our key findings were as follows: • There were systems in place to mitigate safety risks including analysing significant events and safeguarding."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as fire safety health and safety and confidentiality."

Neutral

"The practice had an infection control lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"The practice reviewed infection control audits and acted on any issues where practical."

Neutral

"Staff had received training that included safeguarding fire procedures basic life support infection control and the Mental Capacity Act."

Positive

"This tool covered not only clinical features but also a patient’s home situation their mobilising needs diet and all other aspects of care to help encompass a more holistic approach and to identify triggers and understanding of each patient’s needs."

Positive

"Meetings with the health visitor to discuss any concerns relating to children were in the process of being formalised by practice staff so they would meet regularly to minute discussions and actions taken in regard to all children identified at risk."

Neutral

"• The practice had various notice boards including carer’s information PPG updates health promotion material and sign posting contact details for lots of organisations."

Positive

"Patients’ views gathered at inspection demonstrated they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"They said they were treated with dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms and treatment room doors were closed during consultations so that patients’ privacy and dignity was maintained during examinations and consultations."

Positive

"The complaints policy clearly outlined a time framework for when the complaint would be acknowledged and responded to."

Positive

"Information about how to make a complaint was available in reception staff and in a practice leaflet."

Positive

"Monthly audits helped evidence improvements and positive outcomes for patients which were presented to the clinical team each month to provide good governance of at ‘risk patients.’"

Positive

"Monthly audits helped evidence improvements and positive outcomes for patients which were presented to the clinical team each month to provide good governance of at risk patients."

Neutral

"Governance arrangements There was a clinical governance policy in place."

Positive

"This report describes our judgement of the quality of care at this service."