What is the Quality of Facilities at Peelhouse Medical Plaza

Neutral

"For example patients on the ‘at risk’ register learning disabilities and palliative care register."

Positive

"The practice had a comprehensive skill mix which included an advanced nurse practitioner who was able to see a broad range of patients and monitored the effectiveness of their inhouse warfarin clinic."

Positive

"The practice scored higher than average in terms of patients’ being treated with care and concern by their GP getting to speak to their preferred GP the nurse involving them with decisions about their care and the convenience of their appointment."

Positive

"• The practice ran an effective warfarin clinic managed by the advanced nurse practitioner who was able to see a broad range of patients."

Positive

"The practice has seven partners six who are male GPs and one female GP an advanced nurse practitioner three practice nurses a health care assistant an assistant practitioner a practice manager reception and administration staff."

Positive

"• The nurse practitioner managed the overall monitoring and review of unplanned admissions strategy of patients identified at risk of hospital admission."

Positive

"The nurse practitioner managed the overall monitoring and review of unplanned admissions strategy of patients identified at risk of hospital admission."

Positive

"An advanced nurse practitioner saw a broader range of patients and monitored the effectiveness of their unplanned admissions strategy of patients identified at risk and in managing their inhouse warfarin clinic."

Positive

"The advanced nurse practitioner provided monthly audits of all patient admissions."

Positive

"Management monitoring and improving outcomes for people The practice participated in the Quality and Outcomes Framework system QOF."

Positive

"The practice had a significant event monitoring policy and a significant event recording form which was accessible to all staff."

Positive

"• The nurse practitioner managed the overall monitoring and review of unplanned admissions strategy of patients identified at risk of hospital admission."

Positive

"The practice manager was monitoring improvements to patient satisfaction and they were looking at purchasing a completely new phone system to help provide further improvements with telephone access for patients."

Positive

"• Reviewed information from CQC intelligent monitoring systems."

Positive

"The nurse practitioner managed the overall monitoring and review of unplanned admissions strategy of patients identified at risk of hospital admission."

Positive

"For example if a patient had been identified at risk from falls following their monitoring they were able to refer patients more speedily to specialist support such as the falls risk nurses for specialist input and improved care."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Positive

"• The practice manager showed us records to demonstrate that arrangements were in place for planning and monitoring the number of staff and mix of Are services safe?"

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Positive

"The practice had good facilities in a large adapted building with disabled access and a lift to staff offices on the first floor."

Neutral

"They had also been instrumental in providing a large television screen for patients to access during their appointments."

Neutral

"Governance arrangements There was a clinical governance policy in place."

Positive

"• A system of continuous clinical audit cycles which demonstrated an improvement on patients’ welfare."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as fire safety health and safety and confidentiality."

Positive

"For example; • Home visits were available for elderly patients housebound patients those residing in residential care or nursing homes and hard to engage patients."