What is the Quality of Safety at Swanwood Partnership

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"• Staff recognised the importance of patients’ dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"The areas where the provider must make improvements are: • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care The areas where the provider should make improvements are: • Continue to review and improve feedback from the GP patient survey."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Positive

"Requires Improvement As part of our inspection process we also look at the quality of care for specific population groups."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"• The system for receiving and acting on safety alerts required review and improvement to ensure that this was effective."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"However risks at the premises including health and safety legionella fire and infection control had not been given due consideration and risks were identified."

Positive

"• Systems to manage and respond to safety alerts required improvement to ensure that clinicians were aware and patients were identified."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was no health and safety risk assessment."

Positive

"Track record on safety There were some omissions in relation the practice’s safety record."

Positive

"• The practice had a suite of safety policies including adult and child safeguarding policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information for the practice as part of their induction and refresher training."

Positive

"• Systems to identify understand monitor and address current and future risks including risks to patient safety were not consistently effective."

Positive

"• Systems for monitoring the safety of portable appliances were not effective."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"However risks at the premises including health and safety legionella fire and infection control had not been given due consideration and risks were identified."

Positive

"No infection control audit had taken place."

Neutral

"The practice had not undertaken an infection control audit and issues were identified with the frequency of the changing of the sharps bins."

Neutral

"The practice sent us a completed infection control audit immediately after our inspection and identified where additional training and action was required."

Positive

"• The practice had facilities to support patients who were deaf which included accessing a sign language interpreter."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Information about how to make a complaint or raise concerns was available including in an easy read format."

Positive

"Monitoring care and treatment The practice had a programme of quality improvement activity and reviewed the effectiveness and appropriateness of the care provided although plans for improvement were not always effective."

Positive

"• The practice was actively involved in quality improvement activity."