What is the Quality of Facilities at Swanwood Partnership

Positive

"This included recruiting a nurse practitioner to see patients with minor illnesses changing to the appointment system introducing telephone consultations and increasing the number of telephone lines."

Positive

"• The practice was responsive to patient concerns about access and in response to this had recruited a nurse practitioner to see patients with minor illnesses made changes to the appointment system introduced telephone consultations and increased the number of telephone lines."

Neutral

"The team included a GP specialist adviser and a practice nurse specialist adviser."

Neutral

"Further the practice employs two salaried GPs a nurse prescriber and two practice nurses."

Neutral

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their health."

Positive

"• The practice had an effective system of monitoring and tracking referrals once these had been made."

Positive

"The practice had implemented an effective system of monitoring and tracking referrals once these had been made."

Positive

"• There were systems to ensure that patients who were prescribed medicines that required additional monitoring were receiving regular checks."

Positive

"This was because: The Quality and Performance Outcome data reflected that improvements were required in the monitoring of patients with diabetes in relation to their blood pressure readings and for patients with hypertension."

Positive

"• Systems for monitoring the safety of portable appliances were not effective."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• The practices’ uptake for breast and bowel cancer screening was in line the national average."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included an induction process onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"• There was no health and safety risk assessment."

Positive

"However risks at the premises including health and safety legionella fire and infection control had not been given due consideration and risks were identified."

Neutral

"Whilst it was evident that the practice was aware of the issue and had contacted the landlord and the cleaning company to advise that this bin needed to be locked the issue remained unresolved."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."

Neutral

"Further they did not stock atropine a medicine that may be used in the event of an adverse reaction following coil insertion."