What is the Quality of Safety at Dr GS Chana's Practice

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"We reviewed safety records incident reports and patient safety alerts and saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"There were other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events although documentation was not consistent."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Effective arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"There was a health and safety policy available with a poster displayed which identified local health and safety representatives for the health centre."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and infection control."

Neutral

"This covered such topics as safeguarding fire safety health and safety and confidentiality."

Neutral

"However the practice had to convert this service to an appointment system as issues developed with demand management patient volume and safety concerns regarding crowded waiting areas."

Positive

"Staff knew how to recognise signs of abuse and were aware of their responsibilities regarding information sharing documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Effective arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"There was limited evidence of regular infection control audits conducted by the practice however an audit had been undertaken by an external assessor two weeks prior to the inspection."

Neutral

"• Regularly monitor practice compliance with infection control protocols."

Neutral

"One of the practice nurses had recently been appointed as the infection control clinical lead."

Neutral

"There was an infection control protocol in place and staff had recently received up to date training."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"Missed appointments for immunisations and families who repeatedly missed immunisations were referred to the health visitor team for review."

Positive

"• Patients said they felt the practice offered a good service and staff were friendly helpful polite and supportive and treated them with dignity and respect."

Positive

"Patients said they felt the practice offered a good service and staff were friendly helpful polite and supportive and treated them with dignity and respect."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example following a complaint regarding miscommunication at reception about the length of appointment for certain testsprocedures this was discussed with staff at the practice team meeting and used as a learning curve for future reference."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."