What is the Quality of Facilities at Dr GS Chana's Practice

Positive

"• The practice held monthly multidisciplinary team meetings attended by members of the district nursing team community matron and palliative care team to discuss older patients with complex medical needs."

Positive

"• The practice held monthly multidisciplinary team meetings attended by members of the district nursing team community matron and palliative care team to discuss patients with complex medical needs."

Positive

"They are supported by a part time advanced nurse practitioner three practice nurses covering two full time hours a practice manager assistant practice manager and nine administration staff."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice was aware that patient satisfaction scores were worse than other practices and had in response expanded nurse appointments allowing more time per patient and flexibility of appointment length."

Positive

"• The practice ran nurse led clinics for specific long term conditions such as diabetes asthma and chronic obstructive pulmonary disease COPD."

Neutral

"• There was GP and nurse led management of chronic conditions with annual health checks including medication reviews."

Neutral

"• The practice had access to a community COPD nurse who attended the surgery and reviewed patients with COPD including those that utilised acute unscheduled services frequently."

Neutral

"• Community paediatric nurse led clinics were held twice weekly."

Neutral

"For example for those reviewing patients with longterm conditions and nurse prescribing."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• Review the documentation and monitoring of all significant events to ensure a consistent approach."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"There are disabled toilet facilities and two disabled car park spaces on site and restricted car parking off site."

Positive

"The reception and shared waiting area are on the ground floor with wheelchair access to the entrance of the building."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included completed clinical audit cycles data quality reviews and case finding disease prevalence auditing."

Positive

"This included ongoing support onetoone meetings clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster displayed which identified local health and safety representatives for the health centre."

Neutral

"This covered such topics as safeguarding fire safety health and safety and confidentiality."

Neutral

"Environment cleaning audits were regularly undertaken by the contracted facilities management company."

Positive

"For example following a near miss when a patient was prescribed a family planning medicine that was contraindicated the practice discussed the case and developed a protocol on the electronic record system to alert clinical staff to any potential contraindications when prescribing this medicine to other patients."