What is the Quality of Safety at Musters Medical Practice

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe."

Positive

"The practice had systems in place to monitor patient safety alerts and medicines alerts which ensured that information about safety was disseminated to the relevant members of staff."

Positive

"Areas which specifically needed to be strengthened included undertaking and documenting regular health and safety checks of their areas of the practice and ensuring that all necessary risk assessments were in place."

Positive

"Information relating to safety was documents monitored and reviewed."

Positive

"For example in relation to areas such as conducting and documenting regular health and safety checks and risk assessments for manual handling."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office."

Positive

"However the practice needed to strengthen its systems for assessing and managing health and safety risks in the building areas they occupied used."

Neutral

"Due to the practice being colocated with another practice a number of risk assessments and health and safety procedures were shared with the colocated practice for example those related to legionella."

Neutral

"The practice had an induction programme for newly appointed clinical and nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The infection control lead made us Are services safe?"

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"Feedback from the health visitor was positive regarding the practice."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"Feedback from local care homes was positive in respect of practice staff’s knowledge regarding issues of capacity and best interest."

Positive

"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."

Positive

"• Patients told us they were treated with dignity and respect and involved in decisions about their care."

Positive

"Patient comments praised the practice for their care and compassion following death of family members."

Positive

"Patients we spoke with and feedback from the completed comment cards indicated that patients were treated with kindness and respect."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"The practice also performed better than the CCG average in respect of A&E attendances."

Positive

"Patients told us they were treated with dignity and respect."

Positive

"Prescribing data showed the practice was consistently underspent in respect of their prescribing budget."

Positive

"Practice scores for satisfaction in respect of consultations with doctors were in line with local and national averages."

Positive

"We noted that there was an open culture amongst the partners in respect of discussing business issues."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Benchmarking data also showed that the practice performed better than average in respect of elective admissions accident and emergency A&E attendances and outpatient first attendances."

Neutral

"Its complaints policy and procedures were in line with recognised guidance and contractual obligations for GPs in England; however there were inconsistencies between information in the policy the leaflet and on the website in respect of timescales for acknowledgement."

Positive

"The GP partners told us that all complaint responses were reviewed by a peer before being sent to the complainant."

Positive

"For example learning from a complaint about a referral being mislaid was shared with the clinical and administrative teams and the practice instigated a system of using electronic patient notes to generate a task for a referral."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."

Positive

"This report describes our judgement of the quality of care at this service."