What is the Quality of Care at The Wembley Practice

Positive

"• Exception reporting rates for clinical areas such as coronary heart disease stroke Chronic Obstructive Pulmonary Disease COPD depression and diabetes were above local and national averages."

Positive

"• Patients at risk of dementia were identified and offered an assessment to detect possible signs of dementia."

Positive

"When dementia was suspected there was an appropriate referral for diagnosis."

Neutral

"• The practice carried out mental health and dementia reviews."

Positive

"Patients with a learning disability were ooffered annual health checks."

Positive

"People experiencing poor mental health including people with dementia: • The practice assessed and monitored the physical health of people with mental illness severe mental illness and personality disorder by providing access to health checks interventions for physical activity obesity diabetes heart disease cancer and access to ‘stop smoking’ services."

Positive

"• Continue to monitor and improve the uptake for cervical bowel and breast cancer screening."

Positive

"• The practices’ uptake for breast and bowel cancer screening was below the national average."

Positive

"• Exception reporting rates for clinical areas such as coronary heart disease stroke Chronic Obstructive Pulmonary Disease COPD depression and diabetes were above local and national averages."

Positive

"People experiencing poor mental health including people with dementia: • The practice assessed and monitored the physical health of people with mental illness severe mental illness and personality disorder by providing access to health checks interventions for physical activity obesity diabetes heart disease cancer and access to ‘stop smoking’ services."

Positive

"• Exception reporting rates for clinical areas such as coronary heart disease stroke Chronic Obstructive Pulmonary Disease COPD depression and diabetes were above local and national averages."

Positive

"• The practice was able to demonstrate how they identified patients with commonly undiagnosed conditions for example diabetes chronic obstructive pulmonary disease COPD atrial fibrillation and hypertension."

Neutral

"This included arranged events such as a health and wellness day and a diabetes prevention week."

Neutral

"for the nine diabetes key processes which reduced complications and mortality."

Neutral

"• The practice held monthly diabetes clinics."

Positive

"• The practice had arrangements for adults with newly diagnosed cardiovascular disease including the offer of highintensity statins for secondary prevention people with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Positive

"• The practice had arrangements for adults with newly diagnosed cardiovascular disease including the offer of highintensity statins for secondary prevention people with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Positive

"• Exception reporting rates for clinical areas such as coronary heart disease stroke Chronic Obstructive Pulmonary Disease COPD depression and diabetes were above local and national averages."

Positive

"The practice had reviewed its antibiotic prescribing and acted to support good antimicrobial stewardship in line with local and national Are services safe?"

Positive

"Patients with a learning disability were ooffered annual health checks."

Positive

"• The practice had arrangements for adults with newly diagnosed cardiovascular disease including the offer of highintensity statins for secondary prevention people with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Positive

"People experiencing poor mental health including people with dementia: • The practice assessed and monitored the physical health of people with mental illness severe mental illness and personality disorder by providing access to health checks interventions for physical activity obesity diabetes heart disease cancer and access to ‘stop smoking’ services."

Positive

"We saw an area of outstanding practice: • The provider worked in collaboration with a social enterprise and set up a website facility called ‘Talking from the heart’ which was aimed at patients from ethnic minorities suffering from mental health conditions."

Positive

"People experiencing poor mental health including people with dementia: • Staff interviewed had a good understanding of how to support patients with mental health needs and those patients living with dementia."

Positive

"In collaboration with several ethnic minority groups and mental health professionals they developed four short films in three spoken languages which could be used by primary care practitioners with their patients or with community groups."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and those living with dementia."

Neutral

"This was set up due to the stigma surrounding mental health and communication problems in some communities which often meant patients did not seek support."

Neutral

"• The provider worked in collaboration with a social enterprise and commissioned a resource project called ‘Talking from the heart’ which was aimed at providing support and practice resources for patients from ethnic minorities suffering from mental health conditions."

Neutral

"• The practice carried out mental health and dementia reviews."

Neutral

"• Monitor and continuously review the system in place for checking vaccine fridge temperatures."

Neutral

"• The practice had systems to inform eligible patients to have the meningitis vaccine for example before attending university for the first time."

Neutral

"At the time of inspection the nonclinical staff we spoke to regarding sepsis were not aware of how to identify the presentation by an acutely unwell patient; however following inspection the practice ensured that all nonclinical staff had received training in sepsis management."