Latest Snippet(s)
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
2016-09-16 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good safety record."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• Practice leaders had established clear policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"• The practice conducted safety risk assessments."
Positive
"It had a number of safety policies which were regularly reviewed and communicated to staff."
Positive
"Staff received safety information for the practice as part of their induction and refresher training."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"This included an annual review of safety incidents which helped to understand risks and gave a clear accurate and current picture that led to safety improvements."
Positive
"• There was a system for receiving and acting on safety alerts."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
Neutral
"For example the practice had received a medicine safety alert relating to a specific insulin pen and had taken the necessary action as a result."
2016-09-16 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice had systems in place for identifying notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"• Lessons learnt were shared to make sure action was taken to improve safety in the practice."
Positive
"We saw evidence to confirm action was taken to improve safety in the practice."
Positive
"When there were unintended or unexpected safety incidents patients received support a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"This included support and training for all staff on communicating with patients about notifiable safety incidents."
Positive
"• When there were unintended or unexpected safety incidents patients received support and a verbal and written apology."
Positive
"We reviewed safety records incident reports MHRA Medicines and Healthcare products Regulatory Agency alerts and patient safety alerts."
Positive
"There was a health and safety policy available along with a poster in the staff area which included the names of the health and safety lead at the practice."
Positive
"It covered such topics as safeguarding equality and diversity information governance basic life support infection control health and safety and fire safety."
Neutral
"For example the practice had received a safety alert for a type of blood glucose testing strip."
Latest Snippet(s)
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2016-09-16 Snippet(s)
Positive
"• Staff had accessed safeguarding training and knew how to recognise signs of abuse in vulnerable adults and children."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of information governance safeguarding and infection prevention and control."
2016-09-16 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
2016-09-16 Snippet(s)
Positive
"It covered such topics as safeguarding equality and diversity information governance basic life support infection control health and safety and fire safety."
Positive
"• Staff had received training that included: safeguarding infection control basic life support information governance confidentiality and equality and diversity."
Neutral
"• Staff members were aware of the need to recognise equality and diversity and acted accordingly."
Latest Snippet(s)
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Positive
"• Information about how to make a complaint or raise concerns was available and it was easy to do."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
Positive
"• Staff were clear on their roles and accountabilities including in respect of information governance safeguarding and infection prevention and control."
2016-09-16 Snippet(s)
Positive
"It covered such topics as safeguarding equality and diversity information governance basic life support infection control health and safety and fire safety."
Positive
"• Staff had received training that included: safeguarding infection control basic life support information governance confidentiality and equality and diversity."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment • The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Latest Snippet(s)
Positive
"Good As part of our inspection process we also look at the quality of care for specific population groups."
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2016-09-16 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-09-16 Snippet(s)
Positive
"It covered such topics as safeguarding equality and diversity information governance basic life support infection control health and safety and fire safety."
Positive
"• Staff had received training that included: safeguarding infection control basic life support information governance confidentiality and equality and diversity."
Positive
"The minor illness nurse was the infection control clinical lead who accessed regular training to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."