What is the Quality of Safety at Ephedra Healthcare

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"It had carried out risk assessments where risks had been identified and action plans had been produced and implemented for example a confidentiality risk assessment of the reception area and the whole practice and a health and safety risk assessment."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"Health and safety information was displayed for staff to see and the practice had identified two members of staff to act as health and safety representatives."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed for the last year."

Positive

"National patient safety alerts were disseminated by the practice manager to practice staff."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"They also had a health and safety policy."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"Identified risks were monitored though individual assessments for example infection control fire risk and health and safety."

Positive

"Cleanliness and infection control We observed the premises to be visibly clean and tidy."

Positive

"We saw evidence that the lead had an audit schedule in place to carry out infection control audits and an annual infection prevention and control risk assessment."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."

Neutral

"The nurse manager was appointed the lead for infection control and had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Neutral

"All staff received induction training about infection control specific to their role and received annual updates."

Neutral

"For example there was a nurse who was the lead for infection control and a GP was the lead for safeguarding."

Positive

"They commented that the staff were efficient helpful friendly and polite and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"The evidence from all these sources showed patients were satisfied with how they were treated and that this was with compassion dignity and respect."

Positive

"Patientcarer support to cope emotionally with care and treatment The patient survey information we reviewed showed patients were positive about the emotional support provided by the practice and rated it well in this area."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Positive

"• The practice was carrying out clinical audits to help them monitor and improve the quality of care given."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"However lessons learned from individual complaints had been acted on and improvements made to the quality of care as a result."