What is the Quality of Safety at Wollaston Surgery

Positive

"For example patient safety alerts."

Positive

"For example patient safety alerts infection control staffing levels medicine reviews long term conditions and meeting minutes."

Positive

"This included a system for reviewing old searches for ongoing reviews of patient’s subject to patient safety alerts."

Neutral

"In particular: The systems for ensuring that Medicines & Healthcare products Regulatory Agency MHRA and patient safety alerts were not effective."

Positive

"• The practice did not always have an effective system in place to safeguard service users from abuse and improper treatment."

Positive

"For example patient safety alerts infection control staffing levels medicine reviews long term conditions and meeting minutes."

Positive

"The feedback from comments cards we reviewed said patients felt they were treated with by professional and caring staff who with compassion dignity and respect."

Positive

"• There was a governance framework in place but it did not always support the delivery of the strategy and good quality care."

Positive

"The areas where the provider must make improvements are: • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."

Positive

"Meeting minutes did not include all areas of practice governance and allow opportunities for learning."

Positive

"• The practice had a leadership structure but some of the governance arrangements in place were not effective."

Positive

"We rated the practice as Requires Improvement for providing a wellled service because we found: • We found a lack of leadership and governance relating to the overall management of the dispensary."

Positive

"This report describes our judgement of the quality of care at this service."