What is the Quality of Facilities at Washington Primary Care Centre

Positive

"There was a system in place to identify frequent callers and patients with particular needs for example palliative care patients and care plans guidance and protocols were in place to provide the appropriate support."

Positive

"There are advanced nurse practitioners working in the service who are all medical prescribers and health care assistants."

Positive

"The service was led by GPs working with advanced nurse practitioners who were all medical prescribers and health care assistants?"

Positive

"• The service had a risk register with issues identified such as accommodation rollout of the new practice nurse role in the service and any staffing rota issues identified."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"The services inspected had dedicated disabled parking and access and all services were on the ground floor."

Positive

"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."

Positive

"The significant event process was included in the provider’s clinical governance framework."

Positive

"We saw examples minutes of where significant events were discussed at clinical governance meetings."

Positive

"We saw minutes of monthly clinical governance meetings which included risk management complaints compliments patient safety and audits."

Neutral

"• The provider issued a monthly clinical governance bulletin for the extended access service."

Positive

"This included updates on education and training clinical audit performance and complaints."

Positive

"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"• There was an effective system to manage infection prevention and control the operations manager was the infection control lead."