Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• One of the branch surgeries Barmston hosted a young people’s confidentiality corner away from the main waiting room to provide privacy for young people who wished to access health information and support."
2017-11-30 Snippet(s)
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety with a strong focus on continuous improvement."
Positive
"We saw an area of outstanding practice: • The provider actively promoted staff involvement and communications across its three sites by initiatives including regular safety safeguarding and complaints newsletters."
Positive
"Reductions in quarterly incidents were reported and staff encouraged to make a conscious effort to further improve safety and report incidents."
Positive
"The practice learned and shared lessons identified themes and underlying causes and took action to improve safety in the practice."
Positive
"This reflected a genuinely open and transparent safety culture where concerns raised were valued as integral to learning and improvement."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"At this inspection we found: • The practice had clear and comprehensive systems to manage risk so that safety incidents were less likely to happen."
Positive
"• There was an appointed ‘health and safety champion’ on the board of directors who had received additional training and guidance from the health and safety advisor."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"Staff told us they were kept informed of safety performance through monthly staff meetings newsletters and emails to appraise them of any changes to policies or procedures following safety incidents."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"The practice proactively involved staff through quarterly safety newsletters."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Positive
"• The provider produced a quarterly safety newsletter across it’s sites which detailed incident types numbers and learning points along with a reminder to staff of how to report and where to access learning points."
2017-11-30 Snippet(s)
Positive
"Safety was monitored using information from a range of sources including National Institute for Health and Care Excellence NICE guidance and national safety alerts."
Positive
"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"Training included information governance safeguarding children and adults dementia awareness health and fire safety prevent infection control conflict resolution and complaints handling training."
Positive
"Staff understood and fulfilled their responsibilities with regard to raising concerns recording safety incidents and reporting them both internally and externally."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information and verbal or written apologies."
Positive
"Overview of safety systems and processes The practice could demonstrate its safe track record through having systems in place for safeguarding health and safety including infection control and staffing."
Positive
"The practice employed a health and safety contractor to ensure they complied with legal requirements and that staff were trained appropriately in health and safety and fire safety with fire warden training planned for the day following our inspection."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed and saw that a yearly analysis of significant events was carried out in March each year."
Positive
"National patient safety alerts came to the practice via the practice manager’s email."
Positive
"There was a health and safety policy and risk assessment."
Neutral
"• The practice had an induction programme for newly appointed nonclinical members of staff which covered such topics such as fire safety health and safety and responsibilities of their job role."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2017-11-30 Snippet(s)
Positive
"Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."
Positive
"• Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• The practice’s National GP Patient Survey results were in line with local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2017-11-30 Snippet(s)
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Positive
"• The practice produced a quarterly complaints newsletter for staff where they were encouraged to report and informed of complaint themes and trends."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"• The leadership governance and culture of the practice promoted the delivery of high quality personcentred care."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
Positive
"There were clear procedures where incidents of moderate harm and above were also escalated to governance boards."
Neutral
"An appointed QOF team monitored targets and areas for concern and these were discussed at clinical and governance meetings."
2017-11-30 Snippet(s)
Positive
"There was a governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Training included information governance safeguarding children and adults dementia awareness health and fire safety prevent infection control conflict resolution and complaints handling training."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"• The practice was actively involved in quality improvement activity."
Positive
"The practice participated in local quality improvement schemes and monitored their performance through this."
Latest Snippet(s)
Positive
"There were some areas for further development as not all audits had clear action plans and conclusions and therefore did not always demonstrate clearly a positive impact on quality of care and outcomes for patients."
Positive
"It acted as a result to improve the quality of care and the practice were able to demonstrate a significant reduction in the numbers of complaints."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2017-11-30 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-11-30 Snippet(s)
Positive
"The practice was clean and hygienic and good infection control arrangements were in place."
Positive
"Training included information governance safeguarding children and adults dementia awareness health and fire safety prevent infection control conflict resolution and complaints handling training."
Positive
"Overview of safety systems and processes The practice could demonstrate its safe track record through having systems in place for safeguarding health and safety including infection control and staffing."
Neutral
"The lead practice nurse was the infection control lead."
Neutral
"Regular infection control and hand hygiene audits had been carried out and where actions were raised these had been addressed."
Neutral
"The audit demonstrated the streamlining of processes and the introduction of new infection control arrangements."