What is the Quality of Safety at Penketh Health Centre

Positive

"Records showed that fire fighting equipment and fire safety equipment such as the fire alarm were routinely checked and maintained under contract."

Positive

"The practice had arrangements in place for identifying and managing risks such as fire security and general environmental health and safety risk assessments."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"Staff were up to date with fire safety training this included regular fire drill practise."

Positive

"The medicines management support from the CCG also undertook regular frequent audits of medications and prescribing trends such as a domperidone safety review."

Positive

"Lessons learnt from the investigation of safety incidents were disseminated to staff."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"We saw evidence to confirm that as individuals and a team staff were actively reflecting on their practice and critically looked at what they did to see if any improvements could be made National patient safety alerts were disseminated by the practice manager to relevant staff."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems in place to safeguard vulnerable children young people and adults."

Positive

"The practice had a health and safety policy in place."

Positive

"Health and safety information was displayed for staff to see."

Positive

"All staff undertook regular updating in health and safety training."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Consultations took place in purposely designed rooms with an appropriate couch for examinations and curtains to maintain privacy and dignity."

Positive

"Staff we spoke with were aware of the importance of providing patients with privacy and of confidentiality."

Positive

"The practice held a register of patients living in vulnerable circumstances including children and adults at risk of abuse patients with dementia terminally ill and those with a learning disability."

Positive

"They provided staff with information about identifying reporting and dealing with suspected abuse and at risk patients."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff we spoke with were knowledgeable about the types of abuse and how to raise concerns or report incidents."

Positive

"Cleanliness and infection control The patients we spoke with commented that the practice was clean and appeared hygienic."

Positive

"Medicines and infection control risks were managed safely."

Positive

"We reviewed staff training records and saw that staff were up to date with attending essential mandatory training such as safeguarding basic life support skills infection control and information governance."

Neutral

"Evidence demonstrated infection control training and annual updates were undertaken by all staff."

Neutral

"For example there was a lead for various clinical areas such as infection control safeguarding palliative care learning disability and mental health."

Positive

"They commented that they were treated with respect and dignity felt they had confidence in the staff caring for them and that their health needs were addressed."

Positive

"They told us staff were caring and compassionate and that they were always treated well with dignity and respect."

Positive

"They said they were treated with compassion dignity and respect and they were involved in decisions about their treatment."

Positive

"Patients said staff were professional and they were treated with compassion dignity and respect."

Positive

"We also observed that staff treated patients with dignity and respect."

Positive

"Patients we spoke with told us they were always treated with dignity and respect."

Positive

"Staff understood their role in respect of preventing and controlling infection."

Positive

"Tackling inequity and promoting equality The practice was situated in a purpose built health centre and provided disabled access in all areas."

Neutral

"The practice routinely provided equality and diversity training for its staff."

Positive

"Patients we spoke with were not aware of the complaints procedure however they told us what they would do if they needed to make a complaint and none of the patients we spoke with had ever had cause to complain."