What is the Quality of Care at Penketh Health Centre

Positive

"The practice held a register of patients living in vulnerable circumstances including children and adults at risk of abuse patients with dementia terminally ill and those with a learning disability."

Positive

"The practice hosted voluntary sector promotional events such as benefits advice carers support and dementia support."

Positive

"The practice offered proactive personalised care to meet the needs of the older people in its population and had a range of enhanced services for example avoiding unplanned admissions seasonal flu vaccinations and in dementia and end of life care."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Patients with dementia learning disabilities and enduring mental health conditions were reviewed annually."

Neutral

"They also specialised and took the lead with different patient groups such as family planning dementia diabetes and mental health patients."

Positive

"The practice had identified the specific needs of their patients and was proactive in assessing and planning care particularly for older vulnerable patients those living in care homes and those with long term and mental health conditions."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice also kept registers of vulnerable patients such as those with mental health needs and learning disabilities and used these to plan annual health checks."

Positive

"They told us how they worked with the community mental health team social workers and health visitors to support patients and promote their welfare."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"Patients with poor mental health were accommodated where possible with same day appointments with a preferred clinician."

Positive

"Some of the staff had received training on how to care for people with mental health needs and dementia."

Positive

"Patients with dementia learning disabilities and enduring mental health conditions were reviewed annually."

Neutral

"The practice worked with the mental health services in Warrington."

Neutral

"The practice was able to signpost patients experiencing poor mental health to access various support groups and voluntary organisations including MIND."

Neutral

"They also specialised and took the lead with different patient groups such as family planning dementia diabetes and mental health patients."

Neutral

"This information was reflected in the services provided for example screening programmes vaccination programmes specific services and reviews for elderly patients those patients with long term conditions and mental health conditions."

Neutral

"The practice was responsive to the needs of older patients those with long term conditions and mental health conditions and vulnerable patients."

Positive

"It had carried out annual health checks for people with a learning disability and it offered longer appointments for vulnerable patients."

Neutral

"For example there was a lead for various clinical areas such as infection control safeguarding palliative care learning disability and mental health."

Positive

"The practice kept up to date disease registers for patients with long term conditions such as diabetes asthma and chronic heart disease which were used to arrange annual health reviews."

Positive

"Those with extended roles for example seeing patients with longterm conditions such as asthma COPD diabetes and coronary heart disease were also able to demonstrate that they had appropriate training to fulfil these roles."

Positive

"For example the practice participated in the national cancer audit and had audited upper gastro intestinal GI endoscopy referrals to assess whether inhouse referrals for urgent upper GI endoscopy were consistent with NICE guidance."

Positive

"Those with extended roles for example seeing patients with longterm conditions such as asthma COPD diabetes and coronary heart disease were also able to demonstrate that they had appropriate training to fulfil these roles."

Positive

"The practice maintained and monitored registers of patients with long term conditions for example cardiovascular disease diabetes chronic obstructive pulmonary disease and heart failure."

Positive

"The practice nurses also managed specialist clinical areas such as diabetes family planning heart disease respiratory disease and mental health."

Positive

"GPs undertook continuing professional development for their roles for example in diabetes and palliative care."

Positive

"The practice kept up to date disease registers for patients with long term conditions such as diabetes asthma and chronic heart disease which were used to arrange annual health reviews."

Positive

"Those with extended roles for example seeing patients with longterm conditions such as asthma COPD diabetes and coronary heart disease were also able to demonstrate that they had appropriate training to fulfil these roles."

Neutral

"They also specialised and took the lead with different patient groups such as family planning dementia diabetes and mental health patients."

Neutral

"They also monitored that all routine health checks were completed for longterm conditions such as diabetes and that the latest prescribing guidance was being used."

Positive

"It had carried out annual health checks for people with a learning disability and it offered longer appointments for vulnerable patients."

Neutral

"For example there was a lead for various clinical areas such as infection control safeguarding palliative care learning disability and mental health."

Positive

"The practice offered proactive personalised care to meet the needs of the older people in its population and had a range of enhanced services for example avoiding unplanned admissions seasonal flu vaccinations and in dementia and end of life care."

Positive

"The practice offered a full range of immunisations for children travel vaccines and flu vaccinations in line with current national guidance."

Positive

"We saw that annual calibration and servicing of medical equipment was up to date for example weighing scales spirometers and blood pressure measuring devices."