What is the Quality of Safety at Helsby Street Medical Centre

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Significant events and matters about patient safety were discussed at regular practice meetings and a biannual review of significant events was carried out."

Positive

"• Health and safety checks related were carried out on the premises and on equipment on a regular basis."

Positive

"• There was a health and safety policy available with a poster in the reception office."

Positive

"• A system was in place for responding to patient safety alerts."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults."

Positive

"For example infection control practices were good and there were regular checks on the environment and on equipment used."

Neutral

"A GP was the infection control lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Regular infection control audits were carried out."

Positive

"• Patients said they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said they felt the practice offered an ‘excellent’ service and staff were helpful and treated them with dignity and respect."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Patients were provided with information about how to make a complaint and how they could expect their complaint to be dealt with including their right to approach the Parliamentary and Health Service Ombudsman if they were not satisfied with the outcome of their complaint."

Positive

"• Review and update the information provided to patients about how they can make a complaint about the service."

Positive

"Governance arrangements The practice had a governance framework which supported the delivery of the strategy and good quality care."

Neutral

"Staff had been provided with training in core topics including: safeguarding fire procedures basic life support and information governance awareness."

Positive

"Records showed that regular meetings were carried out as part of the quality improvement process to improve the service and patient care."

Positive

"This report describes our judgement of the quality of care at this service."