What is the Quality of Care at Helsby Street Medical Centre

Positive

"• The practice provided an enhanced service to proactively offer assessment to patients at risk of dementia and to improve the quality and effectiveness of care provided to patients with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice had a GP lead for people with a learning disability and for people with drug and alcohol misuse issues."

Positive

"For example dermatology learning disability drug misuse and women’s health."

Positive

"The practice provides a range of enhanced services for example: extended hours childhood vaccination and immunisation schemes checks for patients who have a learning disability and avoiding unplanned hospital admissions."

Neutral

"For example a register of people who had a learning disability was maintained to ensure patients were provided with an annual health check and to ensure longer appointments were provided for patients who required these."

Neutral

"For example easy read letters were sent inviting patients who had a learning disability into the practice and translation services were available."

Positive

"This included conditions such as diabetes chronic obstructive pulmonary disease COPD cardio vascular disease and hypertension."

Positive

"For example staff who provided care and treatment to patients with longterm conditions had been provided with training in the relevant topics such as diabetes podiatry and spirometry."

Positive

"• The practice had a GP lead for people with a learning disability and for people with drug and alcohol misuse issues."

Positive

"For example dermatology learning disability drug misuse and women’s health."

Positive

"The practice provides a range of enhanced services for example: extended hours childhood vaccination and immunisation schemes checks for patients who have a learning disability and avoiding unplanned hospital admissions."

Neutral

"For example a register of people who had a learning disability was maintained to ensure patients were provided with an annual health check and to ensure longer appointments were provided for patients who required these."

Neutral

"For example easy read letters were sent inviting patients who had a learning disability into the practice and translation services were available."

Positive

"They were also offered flu immunisations and health checks."

Positive

"• Data about how people with mental health needs were supported showed that outcomes for patients using this practice were similar to patients locally and nationally."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice worked with other health and social care professionals in the case management of people experiencing poor mental health including those with dementia."

Neutral

"• Patients experiencing poor mental health were informed about how to access various support groups and voluntary organisations."

Neutral

"• The performance for mental health related indicators was comparable to the national average."

Positive

"For example an audit had been carried out using evidence based criteria to improve the diagnosis and treatment of patients with a urinary tract infection."