Latest Snippet(s)
Positive
"The provider submitted a health and safety assessment and management plan covering risks such as those associated with; fire safety maintenance of the building and equipment risks to patients and risks to staff linked to their roles and responsibilities."
Positive
"Potential risks to people’s health and safety had been assessed and a plan was in place to monitor and mitigate identified risks."
Positive
"This involved reviewing evidence that the provider submitted to us at our request including a health and safety risk assessment and risk management plan."
Positive
"The provider had carried out a health and safety risk assessment that identified risks to peoples’ safety and this included information on the measures in place to mitigate these."
Positive
"This was because the provider had not carried out a health and safety risk assessment to identify risks to peoples’ safety and ensure measures were in place to mitigate these."
2016-04-29 Snippet(s)
Positive
"Areas for improvement Action the service MUST take to improve Action the provider must take to improve: • The provider must carry out a health and safety risk assessment and plan to mitigate risks including those associated with electrical safety."
Positive
"Overview of safety systems and processes The practice had processes and practices in place to keep people safe and safeguard them from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults."
Positive
"Significant events and matters about patient safety were discussed at a weekly practice meeting and we were assured that learning from events had been disseminated and implemented into practice to prevent a reoccurrence."
Positive
"However some improvements were required for example a health and safety risk assessment had not been carried out and there were some shortfalls in practice as a result of this."
Positive
"• The provider had not carried out a health and safety risk assessment."
Positive
"A variety of safety checks were carried out on the premises and equipment used but there was no assessment or programme in place to ensure all required checks were carried out and kept up to date."
Positive
"• There was a health and safety policy available with a poster in the reception office."
Positive
"• A system was in place for responding to patient safety alerts."
Neutral
"The areas where the provider must make improvement are: • The provider must carry out a health and safety risk assessment and plan to mitigate risks including those associated with electrical safety."
Neutral
"However the practice did not have a health and safety risk assessment in place and some health and safety related checks overdue."
Neutral
"A health and safety risk assessment had not been carried out and the practice manager agreed to address this."
Latest Snippet(s)
Positive
"This inspection was carried out to review the actions taken by the practice to improve the quality of care and to confirm that the practice was meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2016-04-29 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Lessons had been learnt from concerns and complaints and action had been taken improve the quality of care and patients’’ experience of the service."
2016-04-29 Snippet(s)
Positive
"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-04-29 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had processes and practices in place to keep people safe and safeguard them from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults."
2016-04-29 Snippet(s)
Positive
"The health care assistant was the infection control lead and they liaised with the local infection prevention team as required to keep up to date with best practice."
Neutral
"For example infection control measures were carried out."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken the practice had achieved high scores and we saw evidence that action was being taken to address any improvements required as a result of the audits."
2016-04-29 Snippet(s)
Positive
"• Patients said they were treated with dignity and respect and they were involved in decisions about their care and treatment."
Positive
"• Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."
Positive
"Patients said they felt the practice offered an ‘excellent’ service and staff were helpful and treated them with dignity and respect."
Positive
"• We saw that staff treated patients with kindness and respect and maintained their confidentiality."
Positive
"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-04-29 Snippet(s)
Positive
"The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"• Staff had been provided with training in core topics including: safeguarding fire procedures basic life support and information governance awareness."
2016-04-29 Snippet(s)
Positive
"Records showed that regular meetings were carried out as part of the quality improvement process to improve the service and patient care."