What is the Quality of Safety at Dr Alagu Rajkumar

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"Significant events had been fully investigated and when there were unexpected or unintended safety incidents affected people had been given reasonable support and an explanation."

Positive

"Significant events and matters about patient safety were discussed at regular practice meetings and we were assured that learning from events had been disseminated and implemented into practice to prevent a reoccurrence."

Positive

"• A system was in place for responding to patient safety alerts to ensure the information was disseminated to staff who needed to know."

Positive

"• Health and safety related tests were carried out on the premises and on equipment on a regular basis."

Positive

"• There was a health and safety policy available."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"For example infection control practices were good and there were regular checks on the environment and on equipment used."

Positive

"They were responsible to liaise with the local infection prevention team and they carried out regular infection control audits."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"A nurse practitioner was the infection control lead."

Positive

"• Patients said they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients told us in the comment cards that they felt the practice offered an ‘excellent’ service and staff were helpful and treated them with dignity and respect."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Information was available to inform patients how to make a complaint and a leaflet was available to inform patients of how to make a complaint about an NHS service."

Positive

"• Information about how to make a complaint was available and the practice responded quickly to issues raised."

Positive

"The provider was keen to promote nurse led clinical work alongside GP governance and this was having a positive impact on outcomes for patients in a number of areas."

Neutral

"Staff had been provided with training in core topics including: safeguarding fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We found the practice had learnt from complaints and action had been taken improve the quality of care and patients’ experience of the service."