What is the Quality of Safety at Valley View Surgery

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"We spoke with eight patients who said they felt the practice offered a good service and staff members were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Patients commented on how clean the practice was and how satisfied they were with the reception staff and the quality of care provided by the doctors and nurses."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as Control of Substances Hazardous to Health COSHH infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Lessons learnt were shared to ensure action was taken to improve safety in the practice."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons learnt were shared to make sure action was taken to improve safety in the practice."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support and a verbal and written apology."

Positive

"We reviewed safety records incident reports MHRA Medicines and Healthcare products Regulatory Agency alerts patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available along with a poster in the reception office which included the names of the health and safety leads at the practice."

Positive

"It covered such topics as safeguarding infection control fire safety equality and diversity basic life support health and safety and confidentiality."

Positive

"The practice had systems in place for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected patients reasonable support and a verbal and written apology."

Neutral

"For example the practice received a safety alert for a type of inhaler."

Positive

"• Staff had received safeguarding training and knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as Control of Substances Hazardous to Health COSHH infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The nurse practitioner was the infection control clinical lead who accessed regular training to keep up to date with best practice."

Positive

"It covered such topics as safeguarding infection control fire safety equality and diversity basic life support health and safety and confidentiality."

Positive

"• Staff received training that included: safeguarding infection control equality and diversity basic life support and confidentiality."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"It covered such topics as safeguarding infection control fire safety equality and diversity basic life support health and safety and confidentiality."

Positive

"• Staff received training that included: safeguarding infection control equality and diversity basic life support and confidentiality."

Neutral

"• Staff members were aware of the need to recognise equality and diversity and acted accordingly."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."