What is the Quality of Care at Valley View Surgery

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• It held a register of patients experiencing poor mental health and offered regular reviews and same day contact."

Neutral

"• Performance for mental health related indicators was in line with the CCG and national average."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• The practice held a register of patients with a learning disability and was proactive in offering these patients annual health checks and vaccinations."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening and the practice had a member of staff in place responsible for sending reminder letters out to patients."

Positive

"For example one of these audits looked at the safe prescribing of a medicine commonly used to treat type two diabetes to ensure prescribing was in line with NICE guidelines."

Positive

"A diabetes support group was established by one of the patients under guidance from Diabetes UK and the local CCG."

Positive

"• The nurse practitioner and practice nurses had lead roles in chronic disease management diabetes and asthma."

Neutral

"• Performance for diabetes related indicators was comparable with the local Clinical Commissioning Group CCG and national averages."

Positive

"• The percentage of patients with hypertension having regular blood pressure tests was in line with the CCG and national average."

Positive

"For example the practice had achieved a good rate of first choice antibiotic prescribing and identified the need to improve on the duration of antibiotic prescribing and suspected urinary tract infection read coding."

Positive

"• The practice also completed an audit on antibiotic prescribing for uncomplicated urinary tract infections to review their prescribing against local guidelines."

Neutral

"• The practice held a register of patients with a learning disability and was proactive in offering these patients annual health checks and vaccinations."

Positive

"There was a nominated carer’s champion who was proactive in offering health checks flu vaccinations and information and advice about local support groups and services."

Positive

"A receptionist was the nominated carers’ champion who was proactive in offering health checks flu vaccinations and information and advice about local support groups and services."

Positive

"• Nurses would conduct home visits to offer flu vaccinations and annual health checks for people with long term conditions."

Positive

"• The percentage of patients with hypertension having regular blood pressure tests was in line with the CCG and national average."

Positive

"For example the practice had achieved a good rate of first choice antibiotic prescribing and identified the need to improve on the duration of antibiotic prescribing and suspected urinary tract infection read coding."

Positive

"• The practice also completed an audit on antibiotic prescribing for uncomplicated urinary tract infections to review their prescribing against local guidelines."